How to Enhance Convenience Stores and Increase Revenue with Self-Service Kiosks
Self-service kiosks are quickly becoming an important part of convenience stores, or C-stores.
Convenience has always been the cornerstone of C-stores. But today’s version offers far more than cigarettes and lottery tickets. Many now offer a full menu of hot and cold food, for example. Some even offer other products and services. Add the self-service kiosk, and convenience evolves to the next level. A 2018 study by the financial news site PYMNTS.com found that self-service kiosks increase spending in quick-service restaurants by as much as 30 percent and C-stores are hoping to see the same.
While fuel sales are a major portion of the C-stores income, the biggest profit-maker lies elsewhere. Quality of food is becoming critical, especially with the hope to bring people inside to buy food after fueling up. There are several challenges in meeting these goals. First, getting clients inside the store can be tough, and the labor needs end up raising the costs. The self-service kiosk can offset some of these challenges, providing a few advantages such as improved customer service, raising staff productivity, and increasing sales.
Another benefit of the self-service kiosk offer is that they free up store staff so they can be integrated more into the sales process and improving customer retention. Customer service is heightened because these tools let customers shop at their pace on their terms. At the same time, associates are empowered to provide greater service, advice, and product knowledge.
While self-serve kiosks have been under experimentation for a decade, their recent explosion is due in part to their versatility (connections to ATM services) and integration with other companies (such as Amazon).
ZIVELO is a public computing technology company that offers self-service kiosks and digital signage solutions to fit any industry. We serve leaders in the banking, healthcare, retail, and large venue industries. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand by offering a sleek and sophisticated product design, an intuitive user experience, as well as software solutions.
To learn more, go to https://kiosks.zivelo.com/c-stores-whitepaper
Latest
Mastering AV Sales Strategies: A Diverse Market Requires Understanding Individual Needs
Mastering AV sales strategies in a global professional audio-visual (Pro AV) market, poised to reach $79.2 billion by 2028, requires much attention to detail. The surge in demand from corporate, government, and institutional sectors, driven by the need for enhanced productivity and efficient working environments, gives AV sales pros a lot of opportunity. In […]
Cybersecurity in Healthcare: Addressing the Growing Threat
To keep up with the growing threats, cybersecurity in healthcare is a high-level priority. The recent ransomware attack on Ardent Health underscores a stark reality for the healthcare industry: cyber threats are a significant and ongoing challenge. Mike Saylor, the CEO of Blackswan Cybersecurity, LLC, sheds light on the complexities of cybersecurity in healthcare. […]
Effective Debt Management Holds the Keys to Small Business Cash Flow and Growth
Effective debt management through a robust accounts receivable system is essential for small business cash flow and growth, necessitating automated payment schedules and strategic policy adjustments. Collaborating with a collection agency as a strategic partner can enhance revenue recovery while preserving positive customer relationships. How critical is effective debt management for the financial health […]
