MarketScale Retail 12/14: Buyer’s Remorse


It’s the time of year when retail gets brought into the forefront of the national consciousness. Today’s episode of the MarketScale Retail Podcast tackles some of the big issues facing the industry: returns, diversification, and employee management.

Three thought leaders from the industry join this week’s episode to share their expertise on these topics.

How Retailers Are Beating the Post-Holiday Return Hangover

 Host: Shelby Skrhak

You’ve heard about the dangers of drinking and Amazon shopping, right? That hazy feeling the next morning when you remember ordering something, but forget about it until it shows up on your doorstep courtesy of free two-day shipping. But, why did I order this, again?

With that buyers remorse, so begins the return journey of a package. There are plenty of reasons why customers return merchandise, but retailers know there’s no busier time for returns than post holiday. Eric Moriarty, Vice President of California-based B Stock Solutions, says returns are a $400 billion dollar problem.

“What we do is provide a solution to capture a higher price on that return inventory,” Moriarty says.

Walmart’s Acquisition is More About Marketshare than Art

 Host: Maggie Shein

Walmart’s recent acquisition of online creative site is hardly the retail giant’s first foray in the online retail world. The company has made many strategic online retail acquisitions over the past few years and Gene Munster, co-founder and managing partner of research-driven venture capital firm Loup Ventures, says it won’t be the last. Munster sits down with Marketscale to discuss Walmart’s acquisitions strategy, its competition with Amazon, and what he thinks we can expect to see going forward.

To Combat Employee Disengagement, Borrow This Tactic From Marketing

 Host: Shelby Skrhak

Are your employees on auto-pilot? In the retail industry, experts call it retail hypnonsis, where sales associates fall into routines of average customer service and fail to meaningfully engage with customers.

That’s a problem when so much of the sales associates job is being automated by AI, but there’s an antidote that is borrowed from marketing. Retail marketing expert Ryan MacInnis says the smart companies focus on internal marketing, and make their employees stewards of the company brand.

“The human approach is not the transaction but the experience,” MacInnis tells Marketscale. “At the end of the day it’s hard to beat a great sales associate.”

Other Articles Mentione

For the latest news, videos, and podcasts in the Retail Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @RetailMKSL
Facebook –
LinkedIn –

Follow us on social media for the latest updates in B2B!



innovations in healthcare
Innovations in Healthcare: A Discussion with Dr. Craig Joseph at HIMSS 2024
May 24, 2024

Innovations in healthcare were easy to spot at the recent HIMSS 2024 conference. Healthcare Rethink’s Brian Urban caught up with one of those innovators for a live discussion at HIMSS 2024. podcast, Their conversation opens a window and dialogue into the cutting-edge trends reshaping healthcare technology today. This episode features Dr. Craig Joseph, the…

Read More
Preventing burnout
Achieving Professional Growth and Preventing Burnout: The Importance of Time Management and Support Networks in a Fast-Paced World
May 23, 2024

In today’s fast-paced world, balancing professional growth with personal well-being is more crucial than ever. With the rise of remote work, digital transformation, and the constant hustle culture, finding this balance has become a significant challenge for many. A survey conducted by Deloitte suggests that a whopping 77% of professionals experience burnout at work….

Read More
Fan-Centric Business Transformation
Prop Room
May 23, 2024

In this episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the vibrant world of marketing, creativity knows no bounds—a philosophy embodied by a prop room and studio teeming with eclectic costumes and outlandish ideas. This creative hub, seemingly disconnected from conventional themes like bananas,…

Read More
Ace Gardner and Jacob Lewis discuss NIL Deals and Transfer Portals
NIL Deals and Transfer Portals are Also Impacting College Staff and Their Roles
May 23, 2024

College sports is undergoing a significant transformation with the advent of Name, Image, and Likeness (NIL) rights and the increasing prevalence of transfer portals. These changes are reshaping how college staff operate, presenting both opportunities and challenges. With the rise of NIL deals and transfer portals, understanding the behind-the-scenes impact on college coaching staff…

Read More