How Zappos Wins by Being Customer-Centric: NRF 2020

Southwest Airlines has long been synonymous with customer-friendly policies, but a recent shift in its business model has ignited controversy. The airline, once known for its no-change fees, free checked bags, and approachable customer service, has begun implementing policies that put its brand loyalty to the test. The changes including assigned seating and new…

Transportation is one of the largest sources of greenhouse gases generated by energy use globally, with over one billion oil-powered vehicles contributing to the challenge of achieving climate goals. That said, the transition to clean transportation is accelerating, and nowhere is that more evident than in the commercial fleet sector. As regulatory pressure shifts toward…

The pandemic magnified long-standing challenges in education, particularly in math, where students across the country have fallen behind. Research from McKinsey & Company found that students, on average, were five months behind in math due to COVID-19-related disruptions. However, the crisis also sparked innovation, with tutoring emerging as one of the most effective interventions…

Detroit is experiencing a renaissance driven by innovation, technology, and a growing entrepreneurial ecosystem. With new ventures and fresh talent pouring into the city, Detroit is reclaiming its status as a hub for mobility and industry. The city’s landscape is shifting, fueled by startups, venture capital, and a renewed spirit of resilience. Over the…