Articles by tag: customer
In this captivating episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, delves into the transformative business philosophy of “listen carefully, respond creatively.” This approach has not only skyrocketed the Savannah Bananas to fame but also serves as a universal blueprint for revolutionizing customer service and engagement across all sectors. […]
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Software & Technology
How Vision Checkout Can Drive Higher Levels of Customer Satisfaction
The retail industry always sees a multitude of changes thanks to customer demands and needs, as well as technological advances that have improved how people shop. During the start of the COVID-19 pandemic, there was a huge shift to online shopping. But with lockdowns over in most places, there’s been another shift. Retailers routinely […]
Articles
How Self-Service Automation Can be the Key to Success
Key Points: Staffing or a lack, therefore, is a serious issue that makes managers wonder where everybody went to Kiosks technology helps with operations and customer experience. Self-service technology does not focus on replacing human effort but complementing it for the best business outcomes. Host Michelle Mooney spoke with Warren Dehan, President of Maestro PMS, […]
Retail
What Does the Retail Landscape of 2025 Look Like?
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. The past year has been a deeply transformative one for the retail industry, which saw already […]
Business Casual
Kohl’s Invests Big in Customer Cash Back Loyalty Program
Department store retailer, Kohls, recently got booted from the S&P 500 index, losing its spot to online artisan market, Etsy. In a bold new move, Kohl’s decides to rework its customer reward system, dropping points and going all in on its signature Kohl’s Cash. According to USA today, Kohl’s chief marketing officer said the change […]
Fans First
Whatever is Normal, Do the Exact Opposite
It’s a simple relationship – normal gets normal results. Question everything and make two lists – one for the normal and one for the remarkable. Look at what’s normal in your industry and think about what you can do to become remarkable. Further, don’t break the rules. Make the rules. The Bananas have made their […]
Retail
How Zappos Wins by Being Customer-Centric: NRF 2020
Being customer-centric is an important quality for any successful retailer. Alex Genov, Head of Customer Research for Zappos, joined MarketScale’s Geoffrey Short at NRF 2020 Vision: Retail’s Big Show to discuss what customer-centricity means to Zappos. “I’ve been on a mission to basically tell businesses and companies to understand their customers as people. Not as […]
Latest
To Balance Costs and Quality in Hospitality, Consider Embracing Gig-Based Staffing Solutions
In the current economic climate, hotel owners and operators constantly seek ways to balance rising costs and maintain high-quality guest experiences. One effective strategy is embracing gig-based staffing solutions. This approach mitigates the financial strain caused by traditional staffing methods and provides the flexibility required to adapt to fluctuating demands. Sarah Dandashy, a […]
Motor Fuels Tax Minute – Episode 45: Flash Titles
In this week’s episode of Motor Fuels Tax Minute, our hosts give an overview of flash titles. For information or assistance, contact us. We are here to help. ©2024 Detailed Description of Weaver’s Motor Fuels Tax Minute, Episode 45 00:00:00 Leanne: Welcome to this week’s Motor Fuels Tax Minute, the vlog where we talk all […]
Bridging the Gap Between Traditional Education and Modern Needs: Why School Educators Need to Shift Focus to Durable Skills
Educational methods are changing significantly, driven by the growing use of artificial intelligence and an emphasis on durable skills. As more people seek flexible, lifelong learning options, these tools are critical for modernizing education. This shift is essential given the increasing gap between conventional educational routes and the varied demands of the current job […]
Bringing Tech In: How Coffee Businesses Can Maintain Brand Identity While Enhancing Their Reach
In today’s rapidly evolving market, the tension between maintaining brand identity and embracing innovation poses significant challenges, especially in industries rooted in tradition and community, such as craft coffee. This delicate balance is crucial as businesses navigate labor challenges, supply chain issues, and the relentless pressure of rent and operational costs. The stakes are […]
