Articles by tag: customer
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Identifying Lightning Damage on Pecan Trees: Tips from TreeNewal
Join ISA Certified Arborist Wes Rivers from TreeNewal as he examines the aftermath of lightning damage on a pecan tree. In this insightful video, Wes highlights the path taken by the lightning bolt through the tree, causing superheating of the water inside. The resulting vapor expansion creates visible damage to the tree. The tree’s survival […]
Transforming Coverage to Meet Healthcare Needs with SCAN Health Plan
John Petito, SVP of Transformation at SCAN Health Plan joins the podcast to share his story and how his work is helping enable new types of healthcare coverage for diverse populations. Join us to hear how Health Plans are beginning to evolve their approach to addressing the needs of older adults and the LGBTQ+ community […]
Finding Your Identity with Dustin Odham
In an era where screens dominate our time, finding your personal identity becomes a challenge. Our generation is shaping itself based on an increasingly virtual world, often losing touch with the inner self. In fact, a recent study suggests that we could end up spending at least ten years of our life in front of […]
How Vision Checkout Can Drive Higher Levels of Customer Satisfaction
The retail industry always sees a multitude of changes thanks to customer demands and needs, as well as technological advances that have improved how people shop. During the start of the COVID-19 pandemic, there was a huge shift to online shopping. But with lockdowns over in most places, there’s been another shift. Retailers routinely […]
How Self-Service Automation Can be the Key to Success
Key Points: Staffing or a lack, therefore, is a serious issue that makes managers wonder where everybody went to Kiosks technology helps with operations and customer experience. Self-service technology does not focus on replacing human effort but complementing it for the best business outcomes. Host Michelle Mooney spoke with Warren Dehan, President of Maestro PMS, […]
What Does the Retail Landscape of 2025 Look Like?
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. The past year has been a deeply transformative one for the retail industry, which saw already […]
Kohl’s Invests Big in Customer Cash Back Loyalty Program
Department store retailer, Kohls, recently got booted from the S&P 500 index, losing its spot to online artisan market, Etsy. In a bold new move, Kohl’s decides to rework its customer reward system, dropping points and going all in on its signature Kohl’s Cash. According to USA today, Kohl’s chief marketing officer said the change […]
How Zappos Wins by Being Customer-Centric: NRF 2020
Being customer-centric is an important quality for any successful retailer. Alex Genov, Head of Customer Research for Zappos, joined MarketScale’s Geoffrey Short at NRF 2020 Vision: Retail’s Big Show to discuss what customer-centricity means to Zappos. “I’ve been on a mission to basically tell businesses and companies to understand their customers as people. Not as […]
How to Provide a Human-Centric Approach to Product Strategy
ADP Business Anthropologist Martha Bird sat down with Daniel Litwin, the Voice of B2B, at CES 2020, discussing a wide range of topics related to how her anthropological work and research impacts businesses and consumer needs. Bird has worked for numerous companies in the field of business anthropology since the early 2000s, working to […]
Beyond Technology: How Technology is Transforming the Restaurant & Dining Industry
The wave of technology sweeping the globe is leaving no stone unturned, including in the restaurant and dining industry. In fact, technology has transformed the way we order, dine out and hit the drive-thru. On this episode of Beyond Technology: The Experience Podcast we unpack how new tech can leverage the dining experience or, alternatively, […]
Analyzing the Lobby Experience and How To Make It Better
Online shopping is dominating the transactional marketplace for its ease and immediacy. For brick-and-mortar business, this fact makes providing a positive in-store experience all the more crucial for keeping customers content and loyal. Much like first impressions, the lobby experience can be the singular determination of whether a customer leaves happy and returns again. […]