Articles by tag: customer

Prop Room

Fan-Centric Business Transformation

In this episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the vibrant world of marketing, creativity knows no bounds—a philosophy embodied by a prop room and studio teeming with eclectic costumes and outlandish ideas. This creative hub, seemingly disconnected from conventional themes like bananas,…

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Fans First
The Office as a Stage

In this episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the heart of a once-abandoned storage building, a remarkable transformation unfolded, birthing what is now a vibrant office space brimming with life and creativity. The journey began in 2015 when a small, determined team—including…

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Fans First
Perfect Fan Experience

In this episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the competitive world of sports entertainment, delivering an exceptional customer experience is crucial, even more so when faced with uncontrollable challenges like inclement weather. The Savannah ballpark’s approach to customer service exemplifies how businesses can…

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Fans First
What is the Craziest Thing Your Business Has Ever Done?

In this captivating episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the competitive world of marketing, standing out often means taking bold, unconventional steps. A prime example is a company that captured the essence of St. Patrick’s Day in Savannah by doing something unprecedented:…

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Fans First
Listen Carefully, Respond Creatively

In this captivating episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, delves into the transformative business philosophy of “listen carefully, respond creatively.” This approach has not only skyrocketed the Savannah Bananas to fame but also serves as a universal blueprint for revolutionizing customer service and engagement across all sectors….

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Software & Technology
How Vision Checkout Can Drive Higher Levels of Customer Satisfaction

The retail industry always sees a multitude of changes thanks to customer demands and needs, as well as technological advances that have improved how people shop. During the start of the COVID-19 pandemic, there was a huge shift to online shopping. But with lockdowns over in most places, there’s been another shift. Retailers routinely…

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Articles
How Self-Service Automation Can be the Key to Success

Key Points: Staffing or a lack, therefore, is a serious issue that makes managers wonder where everybody went to Kiosks technology helps with operations and customer experience. Self-service technology does not focus on replacing human effort but complementing it for the best business outcomes. Host Michelle Mooney spoke with Warren Dehan, President of Maestro PMS,…

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Continuous Improvement in Threat Assessment
Continuous Improvement in Threat Assessment Practices
May 28, 2024

In this episode of School Safety Today by Raptor Technologies, Michelle Dawn Mooney sat down with Dr. Marisa Randazzo to discuss the importance of continuous improvement in threat assessment practices.  Dr. Randazzo shares her extensive experience in threat assessment, emphasizing the importance of quality training and to regularly evaluate and enhance their threat assessment…

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Merging traditional craftsmanship with modern entrepreneurship
Culture and Craftsmanship with Sabah Founder Mickey Ashmore
May 28, 2024

In an age where mass production dominates, the art of craftsmanship and its profound impact on culture and community is increasingly rare. This rarity has brought craftsmanship into the spotlight, as consumers and creators alike seek authenticity in a digital world. At the heart of this movement is Sabah, a brand that has successfully…

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dredge logistics
Comprehensive Tech Solutions Drive Efficiency in Dredge Logistics
May 28, 2024

The latest episode of Hammer Down, hosted by Mike Bush, dives deep into the complexities of dredge logistics with Toni Careccio, the Chief Customer Officer at PortPro. This discussion couldn’t be more timely in a world where supply chain efficiency is paramount. With many dredge companies still relying on outdated methods such as paper…

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bionic doctor
Futurist Prediction for Healthcare…The Rise of the Bionic Doctor!
May 28, 2024

The concept of the bionic doctor is gaining momentum in the world of healthcare, reflecting a significant shift towards integrating advanced technology with traditional medical practices. This evolution marks a critical point in medical history on the cusp of a transformative era where technology enhances human capabilities, making healthcare more precise, personalized, and effective….

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Other Articles
What Does the Retail Landscape of 2025 Look Like?
May 18, 2021

Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail.   The past year has been a deeply transformative one for the retail industry, which saw already…

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Kohl’s Invests Big in Customer Cash Back Loyalty Program
September 14, 2020

Department store retailer, Kohls, recently got booted from the S&P 500 index, losing its spot to online artisan market, Etsy. In a bold new move, Kohl’s decides to rework its customer reward system, dropping points and going all in on its signature Kohl’s Cash. According to USA today, Kohl’s chief marketing officer said the change…

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Whatever is Normal, Do the Exact Opposite
June 3, 2020

It’s a simple relationship – normal gets normal results. Question everything and make two lists – one for the normal and one for the remarkable. Look at what’s normal in your industry and think about what you can do to become remarkable. Further, don’t break the rules. Make the rules. The Bananas have made their…

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How Zappos Wins by Being Customer-Centric: NRF 2020
January 14, 2020

Being customer-centric is an important quality for any successful retailer. Alex Genov, Head of Customer Research for Zappos, joined MarketScale’s Geoffrey Short at NRF 2020 Vision: Retail’s Big Show to discuss what customer-centricity means to Zappos. “I’ve been on a mission to basically tell businesses and companies to understand their customers as people. Not as…

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How to Provide a Human-Centric Approach to Product Strategy
January 9, 2020

ADP Business Anthropologist Martha Bird sat down with Daniel Litwin, the Voice of B2B, at CES 2020, discussing a wide range of topics related to how her anthropological work and research impacts businesses and consumer needs. Bird has worked for numerous companies in the field of business anthropology since the early 2000s, working to…

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Beyond Technology: How Technology is Transforming the Restaurant & Dining Industry
December 5, 2019

The wave of technology sweeping the globe is leaving no stone unturned, including in the restaurant and dining industry. In fact, technology has transformed the way we order, dine out and hit the drive-thru. On this episode of Beyond Technology: The Experience Podcast we unpack how new tech can leverage the dining experience or, alternatively,…

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Analyzing the Lobby Experience and How To Make It Better
October 14, 2019

Online shopping is dominating the transactional marketplace for its ease and immediacy. For brick-and-mortar business, this fact makes providing a positive in-store experience all the more crucial for keeping customers content and loyal. Much like first impressions, the lobby experience can be the singular determination of whether a customer leaves happy and returns again….

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