Articles by tag: customer

What Does the Retail Landscape of 2025 Look Like?

Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest Read more

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Digital Disruption: Innovation and Health Plan Design & Health Insurance
September 20, 2021
In commercial health insurance, innovations are taking place to re-imagine health plan design. Daniel Corliss, Chief Executive Manager and Founding Partner at BSP (Business Stimulus Partners), and DC Angel spoke Read more
Designing a Future-Ready New Studio
September 20, 2021
Provost Studio knows there are many considerations at play when designing a new webcast studio. To better understand all that goes into designing a new studio, Provost’s Director of Design and President Peter Read more
Consensus: Utilizing Reporting in CensiTrac to Improve Efficiencies in Sterile Processing Departments
September 20, 2021
   CensiTrac’s robust reporting capabilities can provide sterile processing departments (SPDs) with a wealth of opportunities for efficiencies. Dalton Carter, Technical Support Manager at Read more
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What Does the Retail Landscape of 2025 Look Like?
May 18, 2021
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest Read more
Kohl’s Invests Big in Customer Cash Back Loyalty Program
September 14, 2020
Department store retailer, Kohls, recently got booted from the S&P 500 index, losing its spot to online artisan market, Etsy. In a bold new move, Kohl’s decides to rework its customer reward Read more
How Zappos Wins by Being Customer-Centric: NRF 2020
January 14, 2020
Being customer-centric is an important quality for any successful retailer. Alex Genov, Head of Customer Research for Zappos, joined MarketScale's Geoffrey Short at NRF 2020 Vision: Read more
How to Provide a Human-Centric Approach to Product Strategy
January 9, 2020
  ADP Business Anthropologist Martha Bird sat down with Daniel Litwin, the Voice of B2B, at CES 2020, discussing a wide range of topics related to how her Read more
Beyond Technology: How Technology is Transforming the Restaurant & Dining Industry
December 5, 2019
  The wave of technology sweeping the globe is leaving no stone unturned, including in the restaurant and dining industry. In fact, technology has transformed the way we order, dine out Read more
Analyzing the Lobby Experience and How To Make It Better
October 14, 2019
  Online shopping is dominating the transactional marketplace for its ease and immediacy. For brick-and-mortar business, this fact makes providing a positive in-store experience all the Read more