Season One — Beyond MRO
Welcome to “Beyond MRO,” where we explore the latest trends and topics in the aviation and maintenance, repair, and overhaul (MRO) industry. I’m your host, Michelle Dawn Mooney, and today, we’re diving deep into the world of customer service in aviation. Joining us is Alyssa Thorne, Business Development Manager at FEAM Aero, an expert in…
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Season One -- Beyond MRO
Advancing Safety in the Aviation Industry
In this episode of Beyond MRO, we explore the critical importance of safety in aviation with a focus on the safety department at FEAM Aero. Safety is not merely a part of aviation maintenance and operations; it’s a core value ingrained in every aspect of the industry. Joining us are two outstanding guests, Alison…
Season One -- Beyond MRO
Your Guide to Talent Acquisition & Recruiting in the Aviation Industry: Insights from FEAM Aero
In the latest episode of “Beyond MRO,” a podcast brought to you by FEAM Aero, host Michelle Dawn Mooney explores the world of aircraft maintenance, repair, and operations. This episode delves into the crucial topic of talent acquisition and recruiting in the aviation industry. With the growing demand for skilled technicians and the need…
Season One -- Beyond MRO
Achieving Optimal Results with Aerospace Major Repair and Recovery
The aerospace industry has been in recovery mode since the end of the global pandemic. Domestic and international travel are rising, but challenges remain from supply chain disruptions, digital transformation, obtaining a skilled workforce, and future air mobility considerations of AAM and EVTOL. To keep ahead of these challenges, one area of critical importance…
Season One -- Beyond MRO
Epic Flight Academy’s New Mechanic Program Will Help Nurture the Next Generation of Aviation Technicians
The need for well-trained aviation technicians becomes increasingly crucial as the aviation industry continues to grow and evolve. However, training new technicians comes with several challenges, from a shortage of skilled trainers to a lack of hands-on training opportunities. The shortage of skilled technicians is a significant challenge that needs to be addressed by the industry. What…
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Continuous Improvement in Education: If You Want Different Outcomes, Change the System
School systems across the country are under mounting pressure to improve student outcomes while navigating shifting standards, staffing shortages, and rising expectations around accountability. Yet many reform efforts fall short because they are fragmented and short-term. According to Learning Forward’s Standards for Professional Learning, sustained and job-embedded professional learning is linked to improved educator…
Get Vertical! Growing with Sales for Success
Buying behavior has shifted dramatically. Today’s B2B customers do most of their research before ever speaking with a salesperson. In fact, 61% of B2B buyers say they prefer a rep-free buying experience, according to a 2025 Gartner survey. At the same time, U.S. retail e-commerce sales exceeded $1.192 trillion in 2024. Growth still depends…
Standards, Identity, and Legacy: Leadership Lessons from the All Blacks and Other Elite Teams with James Kerr
Dynasties are rare. Most teams rise, win for a season, and fade. A superstar retires. A coach leaves. The chemistry shifts. What once felt inevitable suddenly looks fragile. Sustained excellence is far harder than a single championship run — it requires standards that survive ego, systems that outlast individuals, and a culture strong enough to…
Exploring the Intersection of Board Governance, Community Engagement and Creativity with Ann Margolin
Behind every city vote, hospital budget or zoning decision is a leader navigating tough, often conflicting priorities. Right now, public leaders are operating in an environment of rising healthcare costs, workforce shortages and heightened community expectations—especially within safety-net systems that collectively provide billions in uncompensated care each year. The stakes are real—they affect patients…
