Season One — Beyond MRO

Navigating The Skies of Customer Service in the MRO Industry

Navigating The Skies of Customer Service in the MRO Industry

Welcome to “Beyond MRO,” where we explore the latest trends and topics in the aviation and maintenance, repair, and overhaul (MRO) industry. I’m your host, Michelle Dawn Mooney, and today, we’re diving deep into the world of customer service in aviation. Joining us is Alyssa Thorne, Business Development Manager at FEAM Aero, an expert in…

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Season One -- Beyond MRO
Advancing Safety in the Aviation Industry

In this episode of Beyond MRO, we explore the critical importance of safety in aviation with a focus on the safety department at FEAM Aero. Safety is not merely a part of aviation maintenance and operations; it’s a core value ingrained in every aspect of the industry. Joining us are two outstanding guests, Alison…

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Season One -- Beyond MRO
Your Guide to Talent Acquisition & Recruiting in the Aviation Industry: Insights from FEAM Aero

In the latest episode of “Beyond MRO,” a podcast brought to you by FEAM Aero, host Michelle Dawn Mooney explores the world of aircraft maintenance, repair, and operations. This episode delves into the crucial topic of talent acquisition and recruiting in the aviation industry. With the growing demand for skilled technicians and the need…

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Season One -- Beyond MRO
Achieving Optimal Results with Aerospace Major Repair and Recovery

The aerospace industry has been in recovery mode since the end of the global pandemic. Domestic and international travel are rising, but challenges remain from supply chain disruptions, digital transformation, obtaining a skilled workforce, and future air mobility considerations of AAM and EVTOL.  To keep ahead of these challenges, one area of critical importance…

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Season One -- Beyond MRO
Epic Flight Academy’s New Mechanic Program Will Help Nurture the Next Generation of Aviation Technicians

The need for well-trained aviation technicians becomes increasingly crucial as the aviation industry continues to grow and evolve. However, training new technicians comes with several challenges, from a shortage of skilled trainers to a lack of hands-on training opportunities. The shortage of skilled technicians is a significant challenge that needs to be addressed by the industry.  What…

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Portable AV system
AV Anywhere: Portable AV Systems Are Now Essential for Mission-Critical Response in Unpredictable, Connectivity-Challenged Environments
July 7, 2025

In crisis scenarios, portable AV systems must perform under pressure because failure is not an option. As Keysight Technologies notes, the evolution of mission-critical communications now depends on low-latency, mobile-ready platforms that can operate reliably in unstable, infrastructure-poor conditions, making portable AV systems essential for real-time response and public safety operations. These are the…

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future of marketing
Vibes and the Future of Marketing with Adbloom Founder and CEO Andrew Abony
July 7, 2025

Affiliate marketing is shedding its outdated reputation and entering a new era—one centered on authenticity, emotional resonance, and genuine human connection. As the future of marketing becomes increasingly relationship-driven, this shift is impossible to ignore. In fact, during the 2024 U.S. Cyber Monday, influencers and affiliate marketers were responsible for driving around 20% of…

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brand identity
The Branding Balancing Act: Reinvent Without Losing Your Brand Identity
July 7, 2025

The recent resurrection of the Pac-12—reborn with new members and a possible rebrand—raises critical questions about what keeps a brand relevant in the face of disruption. According to Yahoo Sports, the rebuilt conference has signed a five-year media deal with CBS despite fielding just two original members, underscoring how legacy names must evolve to maintain…

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own path
No Permission Needed: Forge Your Own Path Forward Through Bold Moves, Clear Focus, and Continuous Growth
July 3, 2025

What happens when you stop waiting to be chosen—and choose yourself? In this episode of PQ: Conversations that Build Equity, Jason Winningham talks with Amy Chavez, a seasoned marketing professional and graphic designer who boldly forged her career in commercial real estate, even before she had the credentials. Amy shares how a gutsy cover…

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