Season One — Beyond MRO

Navigating The Skies of Customer Service in the MRO Industry

Navigating The Skies of Customer Service in the MRO Industry

Welcome to “Beyond MRO,” where we explore the latest trends and topics in the aviation and maintenance, repair, and overhaul (MRO) industry. I’m your host, Michelle Dawn Mooney, and today, we’re diving deep into the world of customer service in aviation. Joining us is Alyssa Thorne, Business Development Manager at FEAM Aero, an expert in…

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Latest

Season One -- Beyond MRO
Advancing Safety in the Aviation Industry

In this episode of Beyond MRO, we explore the critical importance of safety in aviation with a focus on the safety department at FEAM Aero. Safety is not merely a part of aviation maintenance and operations; it’s a core value ingrained in every aspect of the industry. Joining us are two outstanding guests, Alison…

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Season One -- Beyond MRO
Your Guide to Talent Acquisition & Recruiting in the Aviation Industry: Insights from FEAM Aero

In the latest episode of “Beyond MRO,” a podcast brought to you by FEAM Aero, host Michelle Dawn Mooney explores the world of aircraft maintenance, repair, and operations. This episode delves into the crucial topic of talent acquisition and recruiting in the aviation industry. With the growing demand for skilled technicians and the need…

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Podcasts
Achieving Optimal Results with Aerospace Major Repair and Recovery

The aerospace industry has been in recovery mode since the end of the global pandemic. Domestic and international travel are rising, but challenges remain from supply chain disruptions, digital transformation, obtaining a skilled workforce, and future air mobility considerations of AAM and EVTOL.  To keep ahead of these challenges, one area of critical importance…

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Season One -- Beyond MRO
Epic Flight Academy’s New Mechanic Program Will Help Nurture the Next Generation of Aviation Technicians

The need for well-trained aviation technicians becomes increasingly crucial as the aviation industry continues to grow and evolve. However, training new technicians comes with several challenges, from a shortage of skilled trainers to a lack of hands-on training opportunities. The shortage of skilled technicians is a significant challenge that needs to be addressed by the industry.  What…

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quality & customer service
Gates Concrete Means Quality & Customer Service
September 13, 2024

In a market where quality & customer service are paramount, Gates Concrete exemplifies integrating innovation with traditional manufacturing excellence. This strategic approach proves vital as the construction industry increasingly demands efficient, durable, and environmentally conscious materials. Gates Concrete’s dedication to quality & customer service reflects a broader industry trend toward improving manufacturing processes and…

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Marc Rodriguez
From Marine Corps to Entrepreneurship: Marc Rodriguez’s Leadership Journey
September 12, 2024

On this episode of the Through the Storm podcast, Dr. Travis Hearne talks with the CEO, Leadership Educator, Speaker, fitness professional and retired Marine, Marc (Rod) Rodriguez about how to become a successful business owner and how to bring your experience into how you lead. Marc Rodriguez is a thriving entrepreneur and a retired United…

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AI helps security teams
Staying Left of the Bang: How AI Helps Security Teams with Crisis Prevention
September 12, 2024

Most security conversations focus on responding to attacks or incidents after they occur. This week, our Innovation Obsessed panel shifts the focus to prevention—moving left on the timeline, before the bang. What can you know in advance? How early can you know it? And most importantly, how can you stay ahead of the threat, keeping…

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Starin Salamander and Jabra
The Future of Flexible Meeting Rooms: A New Partnership Between Starin, Salamander, and Jabra
September 11, 2024

With hybrid work environments becoming the norm, businesses are constantly on the lookout for adaptable solutions for meeting spaces. With shifting needs in workspace design, flexibility and ease of setup are paramount. The latest innovation, the Acadia tabletop stand, is revolutionizing video-enabled meeting rooms, offering a construction-free setup that maintains aesthetics while reducing costs. How…

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