Season One — Beyond MRO

Navigating The Skies of Customer Service in the MRO Industry

Navigating The Skies of Customer Service in the MRO Industry

Welcome to “Beyond MRO,” where we explore the latest trends and topics in the aviation and maintenance, repair, and overhaul (MRO) industry. I’m your host, Michelle Dawn Mooney, and today, we’re diving deep into the world of customer service in aviation. Joining us is Alyssa Thorne, Business Development Manager at FEAM Aero, an expert in…

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Season One -- Beyond MRO
Advancing Safety in the Aviation Industry

In this episode of Beyond MRO, we explore the critical importance of safety in aviation with a focus on the safety department at FEAM Aero. Safety is not merely a part of aviation maintenance and operations; it’s a core value ingrained in every aspect of the industry. Joining us are two outstanding guests, Alison…

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Season One -- Beyond MRO
Your Guide to Talent Acquisition & Recruiting in the Aviation Industry: Insights from FEAM Aero

In the latest episode of “Beyond MRO,” a podcast brought to you by FEAM Aero, host Michelle Dawn Mooney explores the world of aircraft maintenance, repair, and operations. This episode delves into the crucial topic of talent acquisition and recruiting in the aviation industry. With the growing demand for skilled technicians and the need…

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Season One -- Beyond MRO
Achieving Optimal Results with Aerospace Major Repair and Recovery

The aerospace industry has been in recovery mode since the end of the global pandemic. Domestic and international travel are rising, but challenges remain from supply chain disruptions, digital transformation, obtaining a skilled workforce, and future air mobility considerations of AAM and EVTOL.  To keep ahead of these challenges, one area of critical importance…

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Season One -- Beyond MRO
Epic Flight Academy’s New Mechanic Program Will Help Nurture the Next Generation of Aviation Technicians

The need for well-trained aviation technicians becomes increasingly crucial as the aviation industry continues to grow and evolve. However, training new technicians comes with several challenges, from a shortage of skilled trainers to a lack of hands-on training opportunities. The shortage of skilled technicians is a significant challenge that needs to be addressed by the industry.  What…

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Latest

Class 8 trucks
Driving the Future at ACT Expo: Windrose Showcases Its Purpose-Built Electric Class 8 Trucks
July 1, 2025

At the ACT Expo, Hammer Down host Mike Bush dives deeper into the future of freight with a hands-on look at Windrose Technology’s electric Class 8 trucks. Joined by Joseph Jaramillo, Driver Supervisor at Talon Logistics, Mike takes a test drive to experience the smooth ride, dual digital displays, and unique features—like advanced regen modes and a…

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ball valve
Zero-Friction Flow: Trillium Launches the Red Point® Non-Contact Rising Stem Ball Valve to Cut Downtime, Boost Safety, and Perform in Demanding Applications
June 30, 2025

Join host Michelle Dawn Mooney for this special episode of FlowCast by Trillium Flow Technologies, as she sits down with Fred Jansen, General Manager of Trillium’s Netherlands facility, and Pepijn Esman, Engineering Manager for Red Point, to unveil the non-contact Rising Stem Ball Valve (RSBV)—a breakthrough engineered for extreme-service applications across oil &…

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student success
The AI-Powered Edge in Education: How LearningClues Is Enabling Student Success with Co-founder and CEO Dr. Perry Samson
June 30, 2025

As AI continues to reshape education, institutions face a growing challenge in ensuring students succeed without compromising engagement or integrity. Today’s college students are often juggling jobs, family, and coursework, leading to limited study time and increased dropout risk. According to the National Center for Education Statistics, 40% of full-time undergraduates and 74% of…

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AI Strategist
Why Enterprises Need an AI Strategist and Why It Should Be a Marketer
June 30, 2025

In this episode of The Marketing AI SparkCast, Aby Varma, founder of Spark Novus, a leading consultancy that partners with marketing leaders to adopt and scale AI responsibly and strategically, talks with Nicola Smith, Senior AI Programs Advisor at Southwest Airlines. They explore how enterprises can move beyond tool experimentation to embed AI into…

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