How Technology Is Elevating Remote Training


In this episode of the MarketScale Software and Technology podcast, Stenograph Training Program Manager Cindi Lynch joins host Daniel Litwin for a discussion on how COVID-19 and other factors have asked technology to elevate training across nearly every industry, particularly when the trainees and trainers are forced to engage in remote learning.

Stenograph is the leading provider of writers for stenography, a profession that asks a lot of its members in terms of specialized knowledge. That makes Lynch, who’s spent more than three decades training writers, particularly qualified to provide an overview of how the pandemic and more have forced evolution in training.

“I’m a second-generation trainer. My mom was a trainer before me,” Lynch said. “I was always her guinea pig, and I learned how to train from her. … I’ve seen the hardware change. I’ve seen the operating systems change, and I’ve seen the people change tremendously over time.”

However, Lynch said the methods of training stayed the same for many years, with human trainers heading out to customers to train them in person on the software and more. This transitioned into in-person classes, then, a dozen or so years ago, to forms of remote and digital learning.

The search for training efficiencies in terms of time and cost are made more complicated by the fact that many stenographers need specialized, particular knowledge.

Now, further accelerated by COVID-19, training options in stenography and elsewhere have been forced to evolve further.

“When COVID hit, we were already providing a combination of in-person and remote training,” Lynch said. “Suddenly, we had to offer training not only on our own products, but also on web-conferencing applications. … We had to learn how their jobs were evolving, as well as how our own were evolving.

“All in-person conferences ended. … So, what we had to do was participate in virtual conferences and create our own series of webinars.”

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