SambaSafety: A Culture Committed to Customer Success and Safer Communities

June 13, 2023
Sonia Gossai

SambaSafety, SambaSafety, with customer success as one of its cornerstones, is driven by a strong organizational culture that places the utmost importance on its customers. As an extension of their customers’ teams and trusted partners, SambaSafety ensures that customer experience remains at the heart of all operations. This dedication to customer care is mirrored in their commitment to fostering a supportive environment for their team members. With top talent in various fields, SambaSafety combines engineering, data science, government relations, and customer success to deliver exceptional results.

Today on the show SambaSafety’s Kevin Lawlor, VP Human Resources , Karina Sinclair, Chief Customer Officer, Matt Scheuing, CEO and Adam Kreisher, Director of Sales share insights on how the company work towards customer success.

At SambaSafety, customers are the driving force behind every action and decision. Recognizing their integral role, SambaSafety takes pride in being an extension of their customers’ teams. This partnership mentality allows for a seamless collaboration that prioritizes customer success. By investing in their team members’ well-being, SambaSafety ensures the highest level of service to their customers. Through this holistic approach, a strong bond exists between the organization, its customers, and its employees.

The organizational culture is deeply rooted in a sense of purpose and pride. Their tagline, “We save lives,” reflects their unwavering commitment to safety. While they may not physically rush into burning buildings like firefighters or police officers, SambaSafety’s work holds equal significance. The organization is obsessed with safety and its impact on the communities they serve. By leveraging data insights, SambaSafety plays a crucial role in reducing losses, minimizing injuries, and ultimately saving lives. This profound dedication fuels the passion of their talented team members, driving their commitment to supporting customers and partners.

SambaSafety’s mission extends beyond their immediate operations. By promoting safer communities through the power of data insights, the organization has a lasting impact on roadways every day. Through their expertise and dedication, SambaSafetywith their focus on customer success allows them to serve the shared communities effectively and contribute to a safer and more secure environment.

Recent Episodes

data center operators
View episode

Nick Phillips, the EVP of Hosting Operations and Public Affairs at Applied Digital, emphasizes the transformative impact of Applied Digital’s training programs, which convert agricultural land into high-tech data centers and enable farmers to transition into skilled data center operators. This initiative highlights the company’s commitment to community development and technological advancement.

water conservation and sustainability
View episode

Digital infrastructure is essential, and as data centers expand, their environmental impact, water conservation and sustainability have come under scrutiny. As the demand for data storage and processing capabilities grows exponentially, so does the concern for the environmental impact of these facilities, particularly in terms of water usage. Nick Phillips, the EVP of Hosting…

View episode

Nick Phillips, the EVP of Hosting Operations and Public Affairs at Applied Digital emphasizes the importance of learning and understanding the unique needs and resources of each community they engage with and build their facilities. Their approach is to identify what the community can offer and what they can contribute in return. This process…