Self-checkout: The Expansion of Machines

 

Shoppers may not like them, but self-checkout machines aren’t going anywhere soon. That market is growing and expanding beyond the grocery store.

The Bureau of Labor Statistics indicates the number of cashiers will fall by 10% over the next decade due to a competitive labor market and the expansion of self-checkout machines. Fewer cashiers mean more self-checkout lanes. Still, a survey of 1,000 shoppers in 2021 found that 67% experienced issues and errors using a self-checkout lane. It’s clear; customers don’t care for them, but retailers may have no choice but to continue increasing self-checkout to keep up with demand.

Customer satisfaction is an essential metric for retailers in all sectors. Retail must recognize the customer, and with self-checkout shortcomings prone to higher losses than traditional cashiers due to errors and theft, the industry must improve self-checkout technology to provide a better shopping experience.

James Prebills, Host of Point of Scale at MarketScale, examines the situation.

James’ Thoughts

“We’re seeing that retailers are continuing to adopt autonomous POS solutions or self-checkout machines, even though consumer sentiment with this shopping experience remains extremely low. If you were to survey consumers on how they feel about these self-checkout machines it’d be resoundingly negative.

They’re often buggy, they’re not immediately accessible interface experiences. But don’t be surprised if we continue to see this adoption at retailers rise and work with their POS solutions provider to create a more favorable experience. The main reason, in my opinion, we’re gonna continue to see this, is that the labor market, especially for hourly wage positions, remains incredibly competitive.

These autonomous solutions provide a way for retailers to have shorter waits at the checkout experience, even if there are buggy issues and problems around more flexible hourly scheduling. And that is still a more favorable experience than a long checkout line, just waiting for a human worker to do it.

Although this consumer sentiment around these solutions and their adoption remains extremely low, I think we’re gonna see it continue to rise going forward as well as the adoption of hybrid POS solutions, a checkout machine that can be manned by a person during peak hours, but then during lower hours, can be actually converted to an autonomous machine.”

Follow us on social media for the latest updates in B2B!

Image

Latest

Women's empowerment
Seizing the Narrative: The Transformative Impact of Storytelling on Women’s Empowerment
April 19, 2024

With gender equality becoming a significant global agenda, the narrative around women’s empowerment is more relevant than ever. Amid rising awareness and shifting societal norms, women are increasingly seeking avenues for self-expression and empowerment. A recent study by the Global Gender Gap Report highlights that while progress is being made, substantial efforts are still […]

Read More
V2G technology
Plug into the Future: Decoding V2G for Utility Applications
April 19, 2024

Brian Rudy from Verizon IoT and Melissa Chan of Fermata Energy explore the cutting-edge potential of vehicle-to-grid (V2G) technology at DISTRIBUTECH 2024. Their discussion highlights how this innovation transforms electric vehicles into dynamic energy storage units, capable of stabilizing the grid by storing and discharging power as needed. This technology represents a significant shift […]

Read More
zero trust architecture
Secure Grid Modernization with Zero Trust Architecture
April 19, 2024

Ray Bauer of Verizon Business engages with Del Rodriguez from Palo Alto Networks at DISTRIBUTECH 2024. Rodriguez shares insights into the significance of cybersecurity within the utility sector, particularly in light of increasing cyber threats and the convergence of IT and operational technology (OT). Bauer and Rodriguez discuss Palo Alto Networks’ initiatives to enhance […]

Read More
private wireless networks
Private Wireless Networks
April 19, 2024

Verizon host Wayne Weeks discusses the evolving utility industry with John Gaster, CEO of KSI Data Sciences at DISTRIBUTECH 2024. Together, they explore how KSI focuses on harnessing data from remote sensing devices to enhance the safety, efficiency, and cost-effectiveness of utility operations. Gaster emphasizes the significant role of AI and machine learning in […]

Read More