Articles by tag: Shopping
The future of retail is not just a question of digital versus physical; it’s about creating a seamless, multi-dimensional experience that speaks to consumer emotions as much as it does to their needs. Melissa Gonzalez, Host of Retail Refined, and Principal, MG2 and Founder of The Lionesque Group, underscores the enduring power of brick-and-mortar […]
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Self-checkout: The Expansion of Machines
Shoppers may not like them, but self-checkout machines aren’t going anywhere soon. That market is growing and expanding beyond the grocery store. The Bureau of Labor Statistics indicates the number of cashiers will fall by 10% over the next decade due to a competitive labor market and the expansion of self-checkout machines. Fewer cashiers […]
Experience Evolution
How Businesses Can Prevent Consumer Holiday Shopping Frustration with Queue Management
Key points: In-person shopping increases during the holiday season JNRI optimizes the in-shopping and queuing experience with excellent queue management Information collected from JNRI can be used to measure ROI On “Experience Evolution,” host Michelle Dawn Mooney chatted with Greg Mummah, the Director of Sales Engineering for JRNI, on what businesses can do and utilize […]
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Key Indicators Show That Price Increases Have Slowed Since October
Some top inflation indicators have shown that price increases have slowed since the month of October. While that sounds great on paper, experts are hesitant to call this a win. Joshua Wilson, Adjunct Professor at Baylor School of Business, says that he remains unimpressed as these reports come out. He mentions that we’ll need to […]
2022 Retail Refined
Platform Unification Is More Important Than Ever for Retailers
Successful retail requires flexibility. Recently, omnichannel was groundbreaking, but Retail Dive now reports it as a consumer baseline expectation. Let’s say a consumer is shopping on their mobile device. They transfer to their laptop to complete the transaction only to find an empty cart. These disconnections create enough friction for shoppers to jump and abandon […]
2022 - Past Episodes
AI is Driving Market Personalization
When Gary Hawkings first started his career in retail, he didn’t know exactly where the road might take him. Rightfully, he has carved his own path and now sits down with host Christine Russo as the founder and CEO of CART, the Center of Advancing Retail and Technology to discuss CART’s purpose and the driving […]
2022 - Past Episodes
Introducing “What Just Happened?” with Christine Russo
Join Christine Russo, a leading industry analyst, in her discussions with leaders in retail, technology, innovation, metaverse and more. Getting consumers to stay means providing quality product and quality rewards. Andrew Forman, CEO and Founder of Givz.com, a donation-driven marketing tool, sits down with host Christine Russo to discuss the story behind Givz and […]