Articles by tag: Shopping

Blending Digital and Physical Realms for the Future of Retail

The future of retail is not just a question of digital versus physical; it’s about creating a seamless, multi-dimensional experience that speaks to consumer emotions as much as it does to their needs. Melissa Gonzalez, Host of Retail Refined, and Principal, MG2 and Founder of The Lionesque Group, underscores the enduring power of brick-and-mortar […]

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Self-checkout: The Expansion of Machines

Shoppers may not like them, but self-checkout machines aren’t going anywhere soon. That market is growing and expanding beyond the grocery store. The Bureau of Labor Statistics indicates the number of cashiers will fall by 10% over the next decade due to a competitive labor market and the expansion of self-checkout machines. Fewer cashiers […]

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Experience Evolution
How Businesses Can Prevent Consumer Holiday Shopping Frustration with Queue Management

Key points: In-person shopping increases during the holiday season JNRI optimizes the in-shopping and queuing experience with excellent queue management Information collected from JNRI can be used to measure ROI On “Experience Evolution,” host Michelle Dawn Mooney chatted with Greg Mummah, the Director of Sales Engineering for JRNI, on what businesses can do and utilize […]

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Key Indicators Show That Price Increases Have Slowed Since October

Some top inflation indicators have shown that price increases have slowed since the month of October. While that sounds great on paper, experts are hesitant to call this a win. Joshua Wilson, Adjunct Professor at Baylor School of Business, says that he remains unimpressed as these reports come out. He mentions that we’ll need to […]

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2022 Retail Refined
Platform Unification Is More Important Than Ever for Retailers

Successful retail requires flexibility. Recently, omnichannel was groundbreaking, but Retail Dive now reports it as a consumer baseline expectation. Let’s say a consumer is shopping on their mobile device. They transfer to their laptop to complete the transaction only to find an empty cart. These disconnections create enough friction for shoppers to jump and abandon […]

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2022 - Past Episodes
AI is Driving Market Personalization

When Gary Hawkings first started his career in retail, he didn’t know exactly where the road might take him. Rightfully, he has carved his own path and now sits down with host Christine Russo as the founder and CEO of CART, the Center of Advancing Retail and Technology to discuss CART’s purpose and the driving […]

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2022 - Past Episodes
Introducing “What Just Happened?” with Christine Russo

Join Christine Russo, a leading industry analyst, in her discussions with leaders in retail, technology, innovation, metaverse and more.   Getting consumers to stay means providing quality product and quality rewards. Andrew Forman, CEO and Founder of Givz.com, a donation-driven marketing tool, sits down with host Christine Russo to discuss the story behind Givz and […]

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Next generation of security solutions
The Future of Security: Discovering the Next Generation of Security Solutions at ISC West
April 23, 2024

The recently concluded International Security Conference & Exposition West 2024 (ISC West) proved to be an indispensable platform for discovering the next generation of security solutions, providing attendees with invaluable insights into the future of the industry. At a recent episode of MarketScale’s roundtable show Experts Talk, Cathal Walsh, Vice President and Chief Security […]

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Cyber Resilience: To Protect Corporate Assets, Businesses Must Invest in Cybersecurity Training
April 23, 2024

As cyberattacks occur at increasing frequency, cybersecurity has become a cornerstone of corporate security strategies across all sectors. With businesses increasingly reliant on digital infrastructures, the quality of a company’s cybersecurity training is no longer just an operational requirement — it is a strategic asset. The stakes are high, as a breach can lead […]

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Forming Relationships with Industry Insiders Can Quell Sales Cycles and their Length of Time
April 23, 2024

New companies are facing more and more challenges in the security industry as sales cycles are experiencing lengthier times. One of those reasons is due to the complexity of the security industry itself, along with the unique and special business models every new company will come in with. But there is a solution to […]

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Cyber-first approach
From Bollards to Bytes: Why Security Firms Need to Adopt a Cyber-First Approach
April 23, 2024

How can the security industry effectively navigate the shift from traditional physical security measures to adopting a cyber-first approach in its sales and integration strategies? The transition from physical to digital security solutions was a major theme at the International Security Conference & Exposition West 2024 held earlier this month. On a recent episode of […]

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Other Articles
Reinventing Normal: Do Department Stores Have a Future?
April 15, 2022

Writer, speaker, retail futurist, and founder of consulting agency 22nd&5th  Howard Saunders joins Reinventing Normal host Mark Landini to discuss the future of retail stores. Appreciating the long, hallowed history of shopping in the West and how it’s impacted the daily life of a vast cross-section of demographics, they dive into current industry problems and […]

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It’s Time to Use Media to Reengage C-Store Customers
August 23, 2021

Even as convenience store revenue holds strong in the midst of a labor shortage, a lasting weakness of current c-store operations is coming from outside forces: the consumers. It’s evident from retail ecommerce numbers that COVID conditioning accelerated consumers’ search for faster, more convenient, and contactless solutions during their shopping experiences. An August 2020 study […]

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How Brick and Mortar Stores Will Personalize the Guest Experience
August 4, 2021

Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. With customer expectations higher than ever before, will brick-and-mortar stores lean more heavily into personalizing the guest […]

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How Retailers Plan to Bring Back Shoppers This Summer
June 2, 2021

Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. On this episode of MarketScale’s Retail Refined, host Melissa Gonzalez dove into what the move into a […]

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Amazon Quietly Began Building a Grocery Chain During Pandemic
March 11, 2021

(Bloomberg) As many businesses struggled to survive the pandemic, Amazon.com Inc. was quietly building a national grocery chain.The first Amazon Fresh store opened to the public in Los Angeles in September. Store No. 11 opened Thursday, and Amazon is working on at least 28 more, from Philadelphia to the Sacramento suburbs. The company is also […]

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How FedEx and Walmart are Taking the Sting Out of Returns this Holiday Season
December 23, 2020

Walmart and FedEx are teaming up this holiday season to try to take the sting out of the returns process. Now, everyone knows that feeling of opening a gift from a well-meaning friend or relative and it’s just not something you want or need. You think to yourself that “it’s fine, I’ll just return […]

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Walmart Moves Forward at Scale with its Shopping Experience Redesign
October 6, 2020

The pandemic has drastically changed the way we shop, but Walmart already had plans to make changes before COVID-19. According to USA Today, the big-box store plans to roll out a brand new store design and app integration to over 200 locations. Inspired by airport wayfinding, the changes aim to manage large groups of people […]

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Parents Struggle to Afford High-Tech Back to School Shopping
September 18, 2020

73% of the nation’s largest school districts are still educating students remotely this Fall. This means back to school shopping isn’t about that new backpack, but about buying bluetooth headphones, software, and computers to connect to the classroom. Parents are finding equipping their kids with the right tools is pricier than past years. According to […]

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How Can Physical Retail Support Ecommerce Distribution?
September 8, 2020

Successful business leaders are always looking for the next way to cut costs, maximize profits, and run their company more efficiently. Brick-and-mortar retailers with a significant amount of ecommerce sales experience a huge amount of inefficiencies in their fulfillment and shipping processes. How can they utilize their existing infrastructure — their people, product, and stores […]

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