The pandemic has drastically changed the way we shop, but Walmart already had plans to make changes before COVID-19. According to USA Today, the big-box store plans to roll out a brand new store design and app integration to over 200 locations. Inspired by airport wayfinding, the changes aim to manage large groups of people more efficiently. New features of the shopping experience include a store map and product finder integrated into the app. More self-checkout kiosks make for a faster shopping experience.

On this Business Casual snippet, hosts Daniel Litwin and Tyler Kern consider how Walmart’s “smart-shopping,” initiatives could affect other big-box retailers. What’s in store for Walmart employees if an app replaces their role of helping customers find items? Kern and Litwin consider whether Walmart’s move to a more efficient shopping is ultimately positive or negative.

KEY POINTS:

  • Walmart rolls out an app-integrated shopping experience in an effort to maximize efficiency.
  • Could big-box stores be on the brink of operational change as Walmart leads the charge?
  • How will a more digitally integrated shopping experience affect Walmart’s workforce?

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