How FedEx and Walmart are Taking the Sting Out of Returns this Holiday Season

 

Walmart and FedEx are teaming up this holiday season to try to take the sting out of the returns process.

Now, everyone knows that feeling of opening a gift from a well-meaning friend or relative and it’s just not something you want or need. You think to yourself that “it’s fine, I’ll just return it”. Then you remember what the returns process entails, especially in the days and weeks following the holidays: long lines, busy stores with no parking, and a lot of hassle. When you add the threat posed by COVID-19 to those pre-existing factors, returning a gift starts to sound even less appealing than getting no gift at all.

Now, Walmart and FedEx are trying to change all of that. The service is called “Carrier Pickup by FedEx,” and here’s how it works. Customers initiate the return process on Walmart’s website or app, schedule a date for pickup and print a label. Then it’s simply picked up by a FedEx employee.

For those that don’t have a printer, like myself, customers can also make a return at any of the roughly 2,000 US FedEx Office locations by getting a QR code from Walmart’s website and a FedEx employee will print a free return label and ship it back.

“No matter how customers buy items, we want the returns experience to be easy, safe and seamless,” said Linne Fulcher, vice president for customer strategy, science and journeys at Walmart U.S. He went on to say that this service would continue on beyond the holiday season.

What’s important to note here is Walmart recognizing a pain-point in the customer experience and doing their best to remedy it. The process still has its friction points, but this option feels much better to me than the alternative.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Latest

How a TikTok Superstar and a Renowned Tech Entrepreneur Aim to Change the Creator Economy Forever
May 24, 2022
  Web 3.0. The Metaverse. Monetization. Innovators & creators are excited, primed, and ready to take advantage of today’s technology. Still, the platforms that make content happen have Read more
Not Your Father’s Data Center: Innovations in Generator Land
May 24, 2022
How did a Texas boy, who swore up and down he’d never leave Texas for Oklahoma, wind up involved with the data storage industry in Oklahoma? Chris Brown, CTO at Uptime Institute, isn’t 100% sure himself, but Read more
Leveraging AI to Improve Patient Outcomes in Healthcare
Leveraging AI to Improve Patient Outcomes in Healthcare
May 24, 2022
The importance of providing patients with a fast and accurate diagnosis cannot be overstated – it can be the difference between life and death. Unfortunately, the healthcare system is overwhelmed, and physicians Read more