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At Sennheiser, we aim to shape the future of audio by creating unique sound experiences for our customers. As a third-generation family-run business, we are equally proud of our over 75-year history and past accomplishments and innovations in the world of audio as of our ambition to shape its future. Find out more about what drives us, what it’s like to work with us and discover the latest news about us and the brand Sennheiser.

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Sennheiser Aims to Transform Customer Experience with Global Demo Rooms and Enhanced UC Solutions

January 1, 2023

Jens Werner, the Portfolio Manager for UC Solutions within Sennheiser’s business communications segment, recently outlined the company’s innovative plans for this year.

Post this year’s Integrated Systems Europe (ISE) show, Sennheiser will be launching several demo rooms worldwide. These rooms, located in various strategic locations, are designed to allow registered users to experience the new TeamConnect Ceiling Medium firsthand. This initiative aims to provide a tangible, immersive experience for potential customers, allowing them to understand the true capabilities of Sennheiser’s products.

Werner shed light on the company’s customer-centric approach, revealing that Sennheiser is constantly in touch with customers to identify and understand their pain points. These issues range from the installation process, the management and monitoring of the product, to the actual usage experience in the meeting rooms.

Sennheiser’s UC portfolio is being designed with these insights in mind, with an intention to resolve these challenges and enhance customer experience. The features introduced aim to transform customer pain points into product benefits, focusing on improving the meeting experience for users.

In a broader sense, these developments reflect Sennheiser’s dedication to creating a satisfying and enjoyable user experience, maintaining a robust dialogue with customers, and incorporating their feedback into product development and service delivery. It is this deep-rooted customer-oriented approach that differentiates Sennheiser in the highly competitive professional audio-visual market.

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