Sennheiser Aims to Transform Customer Experience with Global Demo Rooms and Enhanced UC Solutions
Jens Werner, the Portfolio Manager for UC Solutions within Sennheiser’s business communications segment, recently outlined the company’s innovative plans for this year.
Post this year’s Integrated Systems Europe (ISE) show, Sennheiser will be launching several demo rooms worldwide. These rooms, located in various strategic locations, are designed to allow registered users to experience the new TeamConnect Ceiling Medium firsthand. This initiative aims to provide a tangible, immersive experience for potential customers, allowing them to understand the true capabilities of Sennheiser’s products.
Werner shed light on the company’s customer-centric approach, revealing that Sennheiser is constantly in touch with customers to identify and understand their pain points. These issues range from the installation process, the management and monitoring of the product, to the actual usage experience in the meeting rooms.
Sennheiser’s UC portfolio is being designed with these insights in mind, with an intention to resolve these challenges and enhance customer experience. The features introduced aim to transform customer pain points into product benefits, focusing on improving the meeting experience for users.
In a broader sense, these developments reflect Sennheiser’s dedication to creating a satisfying and enjoyable user experience, maintaining a robust dialogue with customers, and incorporating their feedback into product development and service delivery. It is this deep-rooted customer-oriented approach that differentiates Sennheiser in the highly competitive professional audio-visual market.