Unlocking Limitless Mobility With Multi Platform

Host Dan Cui, VP of sales and business development, discussed the future of technology brought about by the pandemic with CEO Alex Otanez.

Referring to COVID-19 as “the great change,” Otanez commented on how technology advanced much faster because of the pandemic. He explained, “Over the last 12 months, we have essentially progressed what would be equivalent of two to three years.”

Relying on and expecting more of technology has led to two trends:

  1. Creating interactive experiences
  2. Connecting devices

Otanez predicts the industry will start seeing an emphasis on number two to help consumers have a more convenient, connective experience between devices which is called multi platform. Cui added, “And this connection I think really has to do with customer satisfaction, customer engagement and customer loyalty. And I think that’s one of things we’ve been hearing when talking to enterprise customers… the customers are driving the need back to us.”

Companies are looking to fill the connectivity gap, but the question is how to make the customer journey seamless. Tech companies are looking for a solution, and Shockoe believes inter-departmental collaboration, consulting/development specialists, and augmented reality will transform the industry.

This is where Shockoe comes in. As a multi platform mobile app expert for 10 years, Shockoe focuses on improving customer and employee satisfaction through technology innovation, specifically augmented reality recently. Otanez humbly bragged of their custom approach, “Not sharing too much of our secret sauce, but I think our approach to strategy is very unique in that it’s usable by clients and executable by developers.” The differentiating question they ask clients is: “How do you want your customer and team to feel?”

Follow us on social media for the latest updates in B2B!

Latest

Pathr.ai Announces Partnership with The Lionesque Group and MG2 to Deliver Pop-Up Shop Analytics for Retailers - Unveiling at National Retail Federation’s Big Show 2022
Pathr.ai Announces Partnership with The Lionesque Group and MG2 to Deliver Pop-Up Shop Analytics for Retailers – Unveiling at National Retail Federation’s Big Show 2022
January 16, 2022
NRF Jacob K. Javits Convention Center, NYC, Booth #948  – January 16, 2022 – Pathr.ai, the industry's first and only Artificial Intelligence (AI) powered Spatial Intelligence platform, announced today it has Read more
NRF 2022 Retail's Big Show
What’s in the Shopping Cart for the 2022 National Retail Federation’s Big Show?
January 14, 2022
 In just a few short days, from January 16th through the 18th, the National Retail Federation will launch Retail’s Big Show in the shopping capital of the world, New York City. As retail Read more
Schools Struggle to Reach Their Education Technology Goals. Here’s Why and How To Fix It.
January 14, 2022
As we hit the two-year mark of the COVID-19 pandemic, the education sector continues to struggle in adjusting to virtual and hybrid education at scale. In 2020, McKinsey estimated that, due to COVID Read more