Unlocking Limitless Mobility With Multi Platform

Host Dan Cui, VP of sales and business development, discussed the future of technology brought about by the pandemic with CEO Alex Otanez.

Referring to COVID-19 as “the great change,” Otanez commented on how technology advanced much faster because of the pandemic. He explained, “Over the last 12 months, we have essentially progressed what would be equivalent of two to three years.”

Relying on and expecting more of technology has led to two trends:

  1. Creating interactive experiences
  2. Connecting devices

Otanez predicts the industry will start seeing an emphasis on number two to help consumers have a more convenient, connective experience between devices which is called multi platform. Cui added, “And this connection I think really has to do with customer satisfaction, customer engagement and customer loyalty. And I think that’s one of things we’ve been hearing when talking to enterprise customers… the customers are driving the need back to us.”

Companies are looking to fill the connectivity gap, but the question is how to make the customer journey seamless. Tech companies are looking for a solution, and Shockoe believes inter-departmental collaboration, consulting/development specialists, and augmented reality will transform the industry.

This is where Shockoe comes in. As a multi platform mobile app expert for 10 years, Shockoe focuses on improving customer and employee satisfaction through technology innovation, specifically augmented reality recently. Otanez humbly bragged of their custom approach, “Not sharing too much of our secret sauce, but I think our approach to strategy is very unique in that it’s usable by clients and executable by developers.” The differentiating question they ask clients is: “How do you want your customer and team to feel?”

Follow us on social media for the latest updates in B2B!


Olio executives discuss value-based care
Value-Based Care is Reshaping Patient Outcomes and Healthcare
December 7, 2023

As of recent times, the healthcare industry has been progressively shifting towards value-based care, a model that emphasizes patient outcomes over the quantity of services delivered. This transition represents a significant shift that promises to enhance patient experiences and outcomes while controlling healthcare costs. With a growing emphasis on this approach, especially over the […]

Read More
The Potential of COW Water Reuse in Dairy Industry Shows Promise for System Management and Plant Maintenance
December 7, 2023

For the latest episode of ChemAqua’s Water Solutions podcast, the focus was on an innovative approach to water conservation in the dairy industry. The show examined the potential of reusing Condensate of Whey (COW) water, a byproduct of dairy processing, and highlighted some of its economic and environmental benefits. Hosted by Dani Waddell, the informative […]

Read More
Tylping on a computer at a Family Entertainment Center
Best Practices for Implementing Venue Management Software into FECs
December 6, 2023

The implementation of venue management software is a pivotal step for businesses in the entertainment and leisure industry. Kalyn New from Roller Software shared her expertise on this subject in a soundbite from the International Association of Amusement Parks and Attractions Expo (IAAPA). Her insights focus on two main aspects: scalability and integration. New underscores […]

Read More