Recent Episodes

The drive-thru experience is evolving faster than ever, thanks to AI-powered automation and DevOps-driven innovation. Quick-service restaurants (QSRs) process thousands of orders daily, facing challenges like labor shortages, operational inconsistencies, and the need for rapid adaptation to customer demands. With AI-backed solutions, brands can optimize their workflows, cut costs, and improve customer experience. IBM…

Retail has long embraced automation, but now it’s taking a leap into a new frontier—autonomous decision-making. Enter agentic AI, a technology that doesn’t just automate tasks but makes real-time, intelligent decisions. With major retailers like Walmart integrating AI-driven fulfillment robots and brands such as Bath & Body Works rolling out personalized AI-powered shopping assistants,…

Keeping customers happy is crucial for any business, but managing interactions can be overwhelming. Enter Verizon Business Assistant, an AI-powered service designed to streamline customer communication using a simple yet effective tool — text messages. Unlike traditional chatbots, Verizon Business Assistant learns the ins and outs of your business, answering top customer questions with speed…