Who Benefits from Call Recording Internally? with Kevin Levi of OrecX

+ more

Call-recording technology is a simple but effective way to provide value to a company from just about any industry, empowering consumer insight, quality control and providing data for important company-wide decisions. On today’s podcast, we’re joined by Kevin Levi, VP of Marketing for OrecX. Last time we spoke on the external benefits of call recording technology; which industries benefit from it and how. This time, we’re digging in deeper, exploring the internal benefits of the software; how can individual roles and departments within a company find value and often financial gain with call recording, from the compliance officer to the CEO?

“The CEO is going to be benefiting from all the intelligence the call recording system feeds to all the departments,” Levi said. We also get a look into the evolution of the technology itself, how it’s reflective of a software trend toward open source systems that’re removing barriers to accessibility, and how these innovations are putting this tech in the hands of small companies and start-ups as well.

“Imagine a CEO who has those weekly town hall meetings…what if he or she were to play a portion of a really positive call where somebody was praising the company up and down,” Levi said. “Putting the voice of the customer out there for the staff to hear in some sort of motivational manner, could have a really big impact.”

For the latest news, videos, and podcasts in the Software & Electronics Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!
Twitter – @TechMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Latest

What the Colonial Pipeline Hack Means for Fuel Supplies
What the Colonial Pipeline Hack Means for Fuel Supplies
May 10, 2021
Fuel traders are working to avoid gasoline and diesel supply shortages on the East Coast of the United States following a ransomware attack Friday on Colonial Pipeline Co. Watch below as Bloomberg's Javier Blas Read more
Finding the Right Path for You through Holistic Life Coaching
May 10, 2021
Mind, body and spirit are three ingredients necessary to achieve a holistic balance in one’s life. It’s the job of Jillian Arena, Owner of Intuitive Balance Coaching and a holistic life coach, to strike that Read more
CooperVision Specialty Eye Care Aims to Boost Fitting Confidence through New Educational Resources
May 10, 2021
SAN RAMON, Calif., May 7, 2021—CooperVision Specialty Eye Care is committed to providing ongoing education for eye care professionals by offering an ongoing series of minute videos, as well as educational Read more