Articles by tag: Kevin Levi Podcast

Software and Technology: COVID’s Lasting Effects On Call Centers

The story of call centers at the beginning of the COVID-19 pandemic mirrored that of many industries. The understanding of the dangerous of the coronavirus sent offices scrambling as they looked to allow employees to work safely but effectively from their homes. The call center industry also was faced with the fact that recordings…

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Podcasts
Tips for Ensuring Your Call Center Is Compliant with Data Privacy Regulations

Are you call-recording compliant? The answer is pretty murky, actually, depending on the country or state you’re located in. That uncertainty is leaving call center managers fearful for their own compliance, according to a survey conducted by OrecX, a Chicago-based company that provides contact centers with call-recording software for customer service, compliance and employee…

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Business Services
Innovative Ways to Use Call Recordings for Marketing and More

On this episode of our Software & Technology Podcast, host Tyler Kern sat down with frequent guest Kevin Levi, vice president of marketing for OrecX, to discuss innovative ways to use customer call recordings for smart, informed marketing campaigns and other uses. OrecX provides contact centers and Business Voice Over IP Providers with full-featured,…

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Podcasts
Harnessing the Power of Customer Interactions with Kevin Levi of OrecX

Data, data, and more data. It’s what allows businesses to make informed decisions and optimize the customer experience. To expand on this, we sat down again with Kevin Levi, Vice President of Marketing for OrecX, a call recording company. You’ve heard him on the Software & Technology Podcast before; we discussed the overall value…

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Podcasts
Who Benefits from Call Recording Internally? with Kevin Levi of OrecX

Call-recording technology is a simple but effective way to provide value to a company from just about any industry, empowering consumer insight, quality control and providing data for important company-wide decisions. On today’s podcast, we’re joined by Kevin Levi, VP of Marketing for OrecX. Last time we spoke on the external benefits of call…

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Software & Technology
This Call May Be Recorded with Kevin Levi of OrecX

We’re used to the phrase “this call may be recorded for quality assurance purposes” by now; it’s in practically every customer service hotline. 20 years ago this wasn’t the case, and even now, not all businesses have been educated on the value of call recording technology. Kevin Levi, marketing manager for OrecX, is a…

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shure
New Arrival: Shure Wireless Push-to-Talk Systems at Rentex!
June 19, 2024

Rentex has just received more Shure Microflex MXCW Wireless Push-to-Talk Digital Conference Systems. Each system has been labeled, quality checked, and scanned into our inventory, ready for your next event. These systems offer automatic interference detection, robust encryption, and support for up to 125 participants, ensuring reliable and secure communication. Explore all our conference solutions…

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roe led
Showcasing Our Top-Quality ROE LED Panels at Rentex!
June 19, 2024

Rentex highlights a major ROE LED order heading out the door, featuring the BP 2 2.84mm Indoor LED tile with Brompton processing for superior image quality. This video showcases the cases and a quick glimpse of the scanning process, demonstrating Rentex’s commitment to top-tier AV equipment. Discover all LED options available at Rentex by visiting…

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fall
Rentex Team in Action: Loading a Big Fall Order!
June 19, 2024

The Rentex team efficiently loads a major order in preparation for the busy fall season. This video showcases the team’s dedication and coordination as they handle high-quality AV equipment. With an extensive inventory and a focus on exceptional service, Rentex is ready to meet all client needs this fall. Watch the team in action and…

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fall
Rentex Kicks Off Fall with a Major Order!
June 19, 2024

Rentex celebrates its first large order for the fall season, showcasing the extensive capabilities and inventory ready to meet client demands. This milestone underscores Rentex’s commitment to providing top-quality AV equipment and exceptional service. With a growing inventory and a dedicated team, Rentex is prepared for a busy and successful fall season. Trust Rentex for…

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