Articles by tag: Kevin Levi Podcast

Software and Technology: COVID’s Lasting Effects On Call Centers

The story of call centers at the beginning of the COVID-19 pandemic mirrored that of many industries. The understanding of the dangerous of the coronavirus sent offices scrambling as they looked to allow employees to work safely but effectively from their homes. The call center industry also was faced with the fact that recordings […]

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Podcasts
Tips for Ensuring Your Call Center Is Compliant with Data Privacy Regulations

Are you call-recording compliant? The answer is pretty murky, actually, depending on the country or state you’re located in. That uncertainty is leaving call center managers fearful for their own compliance, according to a survey conducted by OrecX, a Chicago-based company that provides contact centers with call-recording software for customer service, compliance and employee […]

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Business Services
Innovative Ways to Use Call Recordings for Marketing and More

On this episode of our Software & Technology Podcast, host Tyler Kern sat down with frequent guest Kevin Levi, vice president of marketing for OrecX, to discuss innovative ways to use customer call recordings for smart, informed marketing campaigns and other uses. OrecX provides contact centers and Business Voice Over IP Providers with full-featured, […]

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Podcasts
Harnessing the Power of Customer Interactions with Kevin Levi of OrecX

Data, data, and more data. It’s what allows businesses to make informed decisions and optimize the customer experience. To expand on this, we sat down again with Kevin Levi, Vice President of Marketing for OrecX, a call recording company. You’ve heard him on the Software & Technology Podcast before; we discussed the overall value […]

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Podcasts
Who Benefits from Call Recording Internally? with Kevin Levi of OrecX

Call-recording technology is a simple but effective way to provide value to a company from just about any industry, empowering consumer insight, quality control and providing data for important company-wide decisions. On today’s podcast, we’re joined by Kevin Levi, VP of Marketing for OrecX. Last time we spoke on the external benefits of call […]

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Software & Technology
This Call May Be Recorded with Kevin Levi of OrecX

We’re used to the phrase “this call may be recorded for quality assurance purposes” by now; it’s in practically every customer service hotline. 20 years ago this wasn’t the case, and even now, not all businesses have been educated on the value of call recording technology. Kevin Levi, marketing manager for OrecX, is a […]

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smart climate control technologies
Polygon’s Smart Climate Control Technologies Transforms University Renovations
March 4, 2024

In the evolving landscape of university infrastructure, the push towards integrating smart climate control technologies is reshaping renovation projects. This innovative approach not only preserves the historical essence of educational buildings but also aligns them with contemporary standards of efficiency and sustainability. A standout example of this trend is the renovation of Baylor University’s […]

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video collaboration
The Context of History Within Video Collaboration
March 4, 2024

In an engaging discussion hosted by Lauren Semenero, the Head of Customer Success at Jabra, Olly Henderson, the Head of Technical Solutions at Jabra delves into the history and evolution of video collaboration. From its inception as a luxury for the few to the widespread, internet-based platforms of today, Henderson highlights the journey from […]

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the blockchain revolution
Heirloom Labs and the Blockchain Revolution
March 4, 2024

The blockchain revolution is stepping into the spotlight of e-learning, offering groundbreaking solutions for digital identity management. On the “Voices of E-Learning” podcast, host Leena Marie Saleh engages with Nick Dazé, the CEO of Heirloom Labs, to unpack this innovative technology. Dazé articulates how blockchain provides a secure, unassailable foundation for individuals to control […]

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AirMedia
Neil Fluester Breaks Down the Crestron AirMedia with the PanaCast 50 at InfoComm 2023
March 4, 2024

A significant spotlight was cast on the evolving landscape of video conferencing and collaboration technologies, highlighting the strategic partnership between Crestron and Jabra at InfoComm 2023. Neil Fluester, Global Director of Technology Alliances at Crestron, and Josh Blalock, Chief Video Evangelist at Jabra, to delve into the synergies between Crestron AirMedia and the PanaCast […]

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