This Call May Be Recorded with Kevin Levi of OrecX

 

We’re used to the phrase “this call may be recorded for quality assurance purposes” by now; it’s in practically every customer service hotline. 20 years ago this wasn’t the case, and even now, not all businesses have been educated on the value of call recording technology. Kevin Levi, marketing manager for OrecX, is a veteran of the call recording industry, and has seen the improvements in tech and the spread in adoption. “Most call centers with more than two people in them, just about every single one today uses call recording for quality assurance or for compliance,” Levi said.
Though call recording software is common place in call centers, Levi still sees a struggle in convincing all businesses that they could benefit from this simple yet insight-bringing software. He joined us on this Software & Technology podcast to reveal the varied but essential benefits of empowering a company with call recording capabilities, from consumer insight to verification. Levi walked us through changes in speech detection technology and sorting metadata, as well as how OrecX educates their customers authentically.
For more information on OrecX and to learn about ways the call recording might benefit your businesses, you can visit their website and read through their blog.

For the latest news, videos, and podcasts in the Software & Electronics Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!
Twitter – @TechMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Latest

mastering AV sales strategies
Mastering AV Sales Strategies: A Diverse Market Requires Understanding Individual Needs
December 8, 2023

Mastering AV sales strategies in a global professional audio-visual (Pro AV) market, poised to reach $79.2 billion by 2028, requires much attention to detail. The surge in demand from corporate, government, and institutional sectors, driven by the need for enhanced productivity and efficient working environments, gives AV sales pros a lot of opportunity. In […]

Read More
cybersecurity in healthcare
Cybersecurity in Healthcare: Addressing the Growing Threat
December 8, 2023

To keep up with the growing threats, cybersecurity in healthcare is a high-level priority. The recent ransomware attack on Ardent Health underscores a stark reality for the healthcare industry: cyber threats are a significant and ongoing challenge. Mike Saylor, the CEO of Blackswan Cybersecurity, LLC, sheds light on the complexities of cybersecurity in healthcare. […]

Read More
effective debt management
Effective Debt Management Holds the Keys to Small Business Cash Flow and Growth
December 8, 2023

Effective debt management through a robust accounts receivable system is essential for small business cash flow and growth, necessitating automated payment schedules and strategic policy adjustments. Collaborating with a collection agency as a strategic partner can enhance revenue recovery while preserving positive customer relationships. How critical is effective debt management for the financial health […]

Read More