Articles by tag: Software & Technology

The Art of Waiting: Frictionless NEMO-Q Updates Are Coming To Improve Queuing Efficiencies

All system software eventually needs an upgrade. And, with NEMO-Q ready to serve up software enhancements for its legacy systems, Erik Berg, Sales Director at NEMO-Q, dropped by to let host Daniel Litwin in on what’s changing with this new rollout. Berg said the new features are easy to identify, and users will notice…

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Latest

Podcasts
Tips for Ensuring Your Call Center Is Compliant with Data Privacy Regulations

Are you call-recording compliant? The answer is pretty murky, actually, depending on the country or state you’re located in. That uncertainty is leaving call center managers fearful for their own compliance, according to a survey conducted by OrecX, a Chicago-based company that provides contact centers with call-recording software for customer service, compliance and employee…

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Podcasts
Streamlining Finance & Accounting Processes

Megan Weis VP and general manager of finance & accounting for outsourcing services at Personiv spoke with host Geoffrey Short on this episode of the Software & Technology Podcast. Weis brought her 20-plus years of experience in the finance and accounting world to this discussion on how companies can focus their employees’ energy on…

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Podcasts
Business Intelligence for the Small-Sized Company with Clint Bowers & Kellen Jemeyson of Smart Business Concepts

A decade ago, business intelligence sounded like more of a burden than enlightenment. Data was inaccessible, financial analysts were basically human calculators, and making important business decisions on KPIs derived from 7+ siloed data hubs stirred too much doubt to be useful. Things are different now; cloud technology and interoperability have made business intelligence…

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Software & Technology
This Call May Be Recorded with Kevin Levi of OrecX

We’re used to the phrase “this call may be recorded for quality assurance purposes” by now; it’s in practically every customer service hotline. 20 years ago this wasn’t the case, and even now, not all businesses have been educated on the value of call recording technology. Kevin Levi, marketing manager for OrecX, is a…

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Software & Technology
A Courtside Seat to History with Nancy Varallo & Jim DeCrescenzo of Project Steno

Have you ever wondered how we know about things that happened in a closed meeting or court proceeding? Or exactly how the television knows what to display when closed captioning is in use? Project Steno is providing a window into that process, as well as a doorway into the profession. On today’s podcast, our…

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innovations in healthcare
Innovations in Healthcare: A Discussion with Dr. Craig Joseph at HIMSS 2024
May 24, 2024

Innovations in healthcare were easy to spot at the recent HIMSS 2024 conference. Healthcare Rethink’s Brian Urban caught up with one of those innovators for a live discussion at HIMSS 2024. podcast, Their conversation opens a window and dialogue into the cutting-edge trends reshaping healthcare technology today. This episode features Dr. Craig Joseph, the…

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Preventing burnout
Achieving Professional Growth and Preventing Burnout: The Importance of Time Management and Support Networks in a Fast-Paced World
May 23, 2024

In today’s fast-paced world, balancing professional growth with personal well-being is more crucial than ever. With the rise of remote work, digital transformation, and the constant hustle culture, finding this balance has become a significant challenge for many. A survey conducted by Deloitte suggests that a whopping 77% of professionals experience burnout at work….

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Fan-Centric Business Transformation
Prop Room
May 23, 2024

In this episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the vibrant world of marketing, creativity knows no bounds—a philosophy embodied by a prop room and studio teeming with eclectic costumes and outlandish ideas. This creative hub, seemingly disconnected from conventional themes like bananas,…

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Ace Gardner and Jacob Lewis discuss NIL Deals and Transfer Portals
NIL Deals and Transfer Portals are Also Impacting College Staff and Their Roles
May 23, 2024

College sports is undergoing a significant transformation with the advent of Name, Image, and Likeness (NIL) rights and the increasing prevalence of transfer portals. These changes are reshaping how college staff operate, presenting both opportunities and challenges. With the rise of NIL deals and transfer portals, understanding the behind-the-scenes impact on college coaching staff…

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