Articles by tag: Software & Technology
All system software eventually needs an upgrade. And, with NEMO-Q ready to serve up software enhancements for its legacy systems, Erik Berg, Sales Director at NEMO-Q, dropped by to let host Daniel Litwin in on what’s changing with this new rollout. Berg said the new features are easy to identify, and users will notice […]
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Podcasts
Tips for Ensuring Your Call Center Is Compliant with Data Privacy Regulations
Are you call-recording compliant? The answer is pretty murky, actually, depending on the country or state you’re located in. That uncertainty is leaving call center managers fearful for their own compliance, according to a survey conducted by OrecX, a Chicago-based company that provides contact centers with call-recording software for customer service, compliance and employee […]
Podcasts
Streamlining Finance & Accounting Processes
Megan Weis VP and general manager of finance & accounting for outsourcing services at Personiv spoke with host Geoffrey Short on this episode of the Software & Technology Podcast. Weis brought her 20-plus years of experience in the finance and accounting world to this discussion on how companies can focus their employees’ energy on […]
Podcasts
Business Intelligence for the Small-Sized Company with Clint Bowers & Kellen Jemeyson of Smart Business Concepts
A decade ago, business intelligence sounded like more of a burden than enlightenment. Data was inaccessible, financial analysts were basically human calculators, and making important business decisions on KPIs derived from 7+ siloed data hubs stirred too much doubt to be useful. Things are different now; cloud technology and interoperability have made business intelligence […]
Software & Technology
This Call May Be Recorded with Kevin Levi of OrecX
We’re used to the phrase “this call may be recorded for quality assurance purposes” by now; it’s in practically every customer service hotline. 20 years ago this wasn’t the case, and even now, not all businesses have been educated on the value of call recording technology. Kevin Levi, marketing manager for OrecX, is a […]
Software & Technology
A Courtside Seat to History with Nancy Varallo & Jim DeCrescenzo of Project Steno
Have you ever wondered how we know about things that happened in a closed meeting or court proceeding? Or exactly how the television knows what to display when closed captioning is in use? Project Steno is providing a window into that process, as well as a doorway into the profession. On today’s podcast, our […]
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The Anticipation of Record Heat Must be the Concern of Educational Institutions and the Safety of their Student Athletes
Temperatures around the globe are continuing to set new records, and as a result, universities now face increasing challenges in ensuring the safety and performance of their student athletes. Rising mercury poses risks of heat-related illnesses and affects the athletic performance and recovery of student athletes. Educational programs on recognizing the symptoms of heat […]
Improving HVAC Systems Plays a Key Role for Meeting Building Efficiency Goals
In today’s rapidly advancing world, the role of HVAC systems for building efficiency goals has become a pivotal topic for businesses and property owners alike. With energy costs soaring, the shift towards more energy-efficient systems isn’t just a luxury—it’s a financial imperative. Building efficiency upgrades could slash global energy demand by 12% and save […]
Generative AI Remains at an IP and Privacy Crossroads
As artificial intelligence becomes increasingly integrated into our daily lives and business operations, the conversation around its ethical and legal implications grows louder. It’s clear that generative AI will continue to face legal battles; applications from oncology, to mental health services, to the classroom, are raising questions about AI’s ethics and the consequences of […]
Strategic Capital Allocation Can Help Businesses Leverage Employee Knowledge and Collaboration for Better Returns
Strategic capital allocation, a critical aspect of business management often emphasized by investment experts like Warren Buffett, involves more than just distributing financial resources; it’s about strategic investment that drives long-term value. Firms are increasingly recognizing the need to integrate capital allocation with broader corporate strategies, ensuring that investments are not only financially sound […]