Articles by tag: Software & Technology

Are you call-recording compliant? The answer is pretty murky, actually, depending on the country or state you’re located in. That uncertainty is leaving call center managers fearful for their own compliance, according to a survey conducted by OrecX, a Chicago-based company that provides contact centers with call-recording software for customer service, compliance and employee…

Megan Weis VP and general manager of finance & accounting for outsourcing services at Personiv spoke with host Geoffrey Short on this episode of the Software & Technology Podcast. Weis brought her 20-plus years of experience in the finance and accounting world to this discussion on how companies can focus their employees’ energy on…

A decade ago, business intelligence sounded like more of a burden than enlightenment. Data was inaccessible, financial analysts were basically human calculators, and making important business decisions on KPIs derived from 7+ siloed data hubs stirred too much doubt to be useful. Things are different now; cloud technology and interoperability have made business intelligence…

We’re used to the phrase “this call may be recorded for quality assurance purposes” by now; it’s in practically every customer service hotline. 20 years ago this wasn’t the case, and even now, not all businesses have been educated on the value of call recording technology. Kevin Levi, marketing manager for OrecX, is a…

Have you ever wondered how we know about things that happened in a closed meeting or court proceeding? Or exactly how the television knows what to display when closed captioning is in use? Project Steno is providing a window into that process, as well as a doorway into the profession. On today’s podcast, our…