The Art of Waiting
Erik Berg, VP of marketing at Nemo-Q, explained to Host Tyler Kern the benefits and ease of utilizing the 8-second survey. 8-second surveys gather data on the intended audience’s experience. It can be used to measure customer satisfaction of a product or service and even employees’ morale at the company. Why 8-seconds? Nemo-Q ran…
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Building Management
How A Queuing System Helps Improve Wait Times At Vet Clinics
Pet adoption soared during the pandemic. Nearly 20 percent of homes surveyed by the ASPCA adopted a pet. This increase in pet adoption leads to a domino effect that will increase wait times at the vet office. On this episode of The Art of Waiting, A NEMO-Q podcast, Host Courtney Echerd talked with Erik…
Building Management
How Queuing Technology Can Be Utilized in Banks
On this episode of The Art of Waiting, A NEMO-Q podcast, Host Tyler Kern talked with Michael Berg, CEO of NEMO-Q, about queuing technology and how it can be utilized in banks. Queuing is matching up different people waiting in line for different things, tracking how long they wait, and then making sure you…
Building Management
How to Get Actionable Results from Customers in One Day
Customer surveys are important. They are needed to understand who your customers are, what they’re trying to do, and how well a company is helping them achieve those goals. But crafting them is important, and questions need to be framed in a meaningful and actionable way. On this episode of The Art of Waiting,…
Building Management
How to Implement Future-Ready Queueing Solutions at Scale
With the world reopening and a considerable uptick in face-to-face interactions expected, more and more businesses face a demand and capacity issue. Namely, demand may exceed the capacity to handle customers. Queuing can provide the perfect solution, but it comes with an intimidating prospect. How do brick-and-mortar establishments integrate queuing at scale safely and efficiently…
Building Management
Why Queuing is Critical in Healthcare
In today’s experience-driven society, people long for engaging, personalized attention. The healthcare market is no different, and it’s increasingly being driven by enhanced patient experiences. Patients are becoming more involved in their healthcare, and their attitude is shifting to that of a consumer. Evolving in pace, then, is critical for healthcare organizations, and queueing…
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Transportation Management Systems Don’t Compete With Carriers, Brokers, or Shippers — They Align Them
Transportation management systems are undergoing a quiet but consequential shift. Once viewed primarily as tools for tracking loads and storing paperwork, modern TMS platforms are increasingly expected to function as the operational backbone of logistics organizations. As freight volumes continue to fluctuate, margins remain tight, and supply chains rely on a growing mix of…
Five by Five Leadership: Why Purpose, Warmth, and Clarity Matter More Than Ever at Work
For the first time in history, workplaces now span five generations, forcing leaders to rethink long-standing assumptions about motivation, communication, and career growth. As Gen Z enters the workforce, they bring expectations shaped by a desire for meaningful work, clear development paths, and work-life balance—rather than traditional, one-size-fits-all career ladders. In an era marked…
Scaling Experiential Learning at Slippery Rock University with Dr. John Rindy
Regional public universities are being asked to do more with fewer students, fewer dollars, and less margin for error—making student persistence, timely graduation, and career outcomes central institutional concerns. Under mounting enrollment pressure and a shifting labor market, experiential learning has moved from a “nice to have” to a strategic imperative. Research consistently shows…
The Next Data Center Bottleneck Isn’t Power or Cooling — It’s People: The Data Center Workforce
With the rapid rise of AI workloads, data centers are being built with higher power density, stricter reliability expectations, and cooling technologies that are evolving faster than most teams can adapt. As a result, these facilities aren’t just getting bigger—they’re becoming harder to operate, harder to staff, and far less forgiving when something goes…