The Art of Waiting
Erik Berg, VP of marketing at Nemo-Q, explained to Host Tyler Kern the benefits and ease of utilizing the 8-second survey. 8-second surveys gather data on the intended audience’s experience. It can be used to measure customer satisfaction of a product or service and even employees’ morale at the company. Why 8-seconds? Nemo-Q ran…
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Building Management
How A Queuing System Helps Improve Wait Times At Vet Clinics
Pet adoption soared during the pandemic. Nearly 20 percent of homes surveyed by the ASPCA adopted a pet. This increase in pet adoption leads to a domino effect that will increase wait times at the vet office. On this episode of The Art of Waiting, A NEMO-Q podcast, Host Courtney Echerd talked with Erik…
Building Management
How Queuing Technology Can Be Utilized in Banks
On this episode of The Art of Waiting, A NEMO-Q podcast, Host Tyler Kern talked with Michael Berg, CEO of NEMO-Q, about queuing technology and how it can be utilized in banks. Queuing is matching up different people waiting in line for different things, tracking how long they wait, and then making sure you…
Building Management
How to Get Actionable Results from Customers in One Day
Customer surveys are important. They are needed to understand who your customers are, what they’re trying to do, and how well a company is helping them achieve those goals. But crafting them is important, and questions need to be framed in a meaningful and actionable way. On this episode of The Art of Waiting,…
Building Management
How to Implement Future-Ready Queueing Solutions at Scale
With the world reopening and a considerable uptick in face-to-face interactions expected, more and more businesses face a demand and capacity issue. Namely, demand may exceed the capacity to handle customers. Queuing can provide the perfect solution, but it comes with an intimidating prospect. How do brick-and-mortar establishments integrate queuing at scale safely and efficiently…
Building Management
Why Queuing is Critical in Healthcare
In today’s experience-driven society, people long for engaging, personalized attention. The healthcare market is no different, and it’s increasingly being driven by enhanced patient experiences. Patients are becoming more involved in their healthcare, and their attitude is shifting to that of a consumer. Evolving in pace, then, is critical for healthcare organizations, and queueing…
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What’s in the Shop? Episode 1
What’s in the Shop? is an ongoing video series offering a behind-the-scenes look at daily life inside the Kasa Controls & Automation panel build shop. Each episode captures real-time moments from the floor — from control panels in progress and detailed wiring work to team milestones and everyday shop culture. While many episodes highlight…
Kasa Parcel Automation
Dan Stutterheim, CEO, Kasa Companies So at Kasa we help our customers automate their processes – they may be manufacturers producing a product, they may be moving materials – so we’ll help them automate that. There was a tremendous need in the industry. All the growth in e-commerce, consumer packages coming to your front doorstep…
Kasa’s Emulation Reduces Testing from 4 Weeks to 1
Now more than ever companies are seeking ways to make their systems and processes more efficient and automated. This is especially important with the staffing shortages seen in almost every industry, and the airport operations industry is no exception. Airport baggage handling systems (BHS) are a key factor in ensuring airlines remain on schedule and…
Elevating Airport Efficiency: Kasa’s Innovative Baggage Handling System for Honolulu Airport
With an estimated 4.5 billion air passengers in 2020, air travel is a cornerstone of modern transportation, connecting people and cultures across the world. However, behind the scenes, the efficiency of airport operations depends greatly on baggage handling systems’ (BHS) reliability and functionality. Many airports, especially those with older infrastructure, have been grappling with outdated…