Why Queuing is Critical in Healthcare

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Outside of an Emergency Room

 

In today’s experience-driven society, people long for engaging, personalized attention. The healthcare market is no different, and it’s increasingly being driven by enhanced patient experiences. Patients are becoming more involved in their healthcare, and their attitude is shifting to that of a consumer.

Evolving in pace, then, is critical for healthcare organizations, and queueing solutions from NEMO-Q can aid in that evolution. While a multitude of factors go into a patient’s experience, wait time is often outsized.

Nothing is more frustrating that sitting in a lobby with no clear idea of when your waiting-room purgatory will end, and this perceived wasted time can lead to patients walking out the door for good. They can also take other patients’ business with them through the power of social media, word of mouth and more.

Enter a Wait Anywhere solution from NEMO-Q.

The NEMO-Q Wait Anywhere solution enables patients to secure a place in line from anywhere, expediting check-in processes and decreasing time spent waiting in lobbies. NEMO-Q ensures that a patient is seen by an employee in the correct department with the correct skill set. Further cutting down on wait times and patient pain-points.

With Wait Anywhere, patients can enter your queue online from any phone, computer or on-site kiosk. The solution is adaptable across age groups and preferences, the patient is offered a choice between a kiosk and a personal interaction when checking in.

Wait Anywhere couldn’t be simpler. By accessing your website, patients can see projected wait times and enter their mobile number to be assigned a spot in line.
From there, reminders and wait-time updates can be sent to further inform patients, and these messages can be interactive to allow for changes and requests. Wait Anywhere even allows for the blending of appointments and walk-in traffic and features a global-management dashboard the provides key information, such as wait time, service levels, productivity, NEMO-Q exclusive employee waste time, and more.

These key insights can help you adapt over time to differing traffic patterns and employee average productivity, saving time and money and further boosting efficiency. NEMO-Q solutions also provide capability for patient satisfaction surveys, garnering immediate feedback and specific information about positive and negative experiences that can further help streamline the patient experience.

As a global leader in queue management software, NEMO-Q offers healthcare organizations the opportunity to modernize how patients wait. NEMO-Q’s robust platform allows you to manage queuing and collect data, empowering timelier visits and insights that improve both the patient experience and your competitive edge.

Learn more about NEMO-Q’s healthcare-specific queuing capabilities by scheduling a demo today at nemo-q.com/get-a-demo/.

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