How to Live Up to Value Promises in Partner Relationships
Partner relationships make businesses successful, and those trusted partnerships are more necessary than ever in the modern business landscape. But when that partner promises value, can they actually deliver?
Vixxo’s Nikki Boone, Vice President of Customer Success, and Bryan Hartnett, SVP of Service Center Operations, know that value is more than just a word; it’s a holistic endeavor that permeates the culture of Vixxo. Its mission is to deliver world-class service and solutions for its clients.
“When you look at our model, which is heavily reliant on service provider networks, one that is very extensive and national in depth and coverage, it often begs the question from the customer, ‘What intrinsic value is Vixxo bringing to that equation?’,” Boone said. “Our ability to clearly communicate to these businesses [is key]. Irrespective of the industry, it’s really about the model. We show them that transparency in their cost savings and spend, as well as that scalability and flexibility to ensure we can meet their needs pretty much anytime, anywhere.”
The depth of Vixxo’s supplier network provides the scalability and flexibility customers need to handle business needs and the challenges that come along.
“We have a pretty significant service provider base, so they are key to our business,” Hartnett said. “When we make a relationship with a new customer or partner, we like to set up our coverage plan, so we’re several layers deep in that plan for our customer. We know our partners very well in terms of what they’re good at and what vertical they’re optimized in.”
And, when Vixxo matches up a customer with a provider, they ensure additional players are available to assist if the need should arise.
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