Bridging Communication Gaps to Build a Stronger Business

Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers in business services to learn how they build, nurture and value their professional relationships.

 

On this episode of “Straight Outta CrumptonGreg Crumpton hosts Rich Malachy, the CEO of Malachy Parts and Service. Malachy Parts and Service is a family business that was started by Rich’s dad and carried on by the Malachy family. The company focuses on commercial food and cooking services. In 2017, Rich and his sister have expanded the business and started the “Malachy Cares Program”. With COVID affecting every community and individual, it has never been more important to provide support. This time has given the Malachy family a unique perspective with the slowdown of business.

“You have to work on your business, not in your business.” COVID has slowed the world down and given the Malachy family to focus on their company and new technology to make it thrive.

In New Jersey, the restaurants are only at 25% capacity causing 35% of restaurants to likely close due to COVID. The Malachy family has supported their community by focusing on national change. Instead of adding on to new services, they stopped overtime rates in order to better support restaurants during this troubling time. “Continuing to stay in touch and letting people know that you are there” is essential to stay connected when people have never been more distanced. Through social media, the Malachy Parts and Services have been able to reach out and support their community.

Keeping in touch during the pandemic is crucial. Talking to people instead of texting or email has much more mean and direct impact. Letting people know you are available to help and, “having true transparency is what will make us a better company.”

Rich has continued to support the industry by hosting Fedchats with a group called “Food Equipment Digital Disruptors”. It is a community of people in the industry coming together to support one another over social media. Networking creates impactful solutions within the industry.

The Malachy family has been working to fine tune their technology. They have updated their tablets and are barcoding the inventory in warehouses and vans. XIO technology, video and audio recording technology, has also been implemented. Technicians will “have a field of vision” which will save time and allow them to help one another. This will also open transparency within Malachy Parts and Service, which is crucial to genuine company growth.

Make Sure to Follow Along for More Episodes of Straight Outta Crumpton!

Straight Outta Crumpton with Greg Crumpton

Follow us on social media for the latest updates in B2B!

Latest

clean energy wind turbines
Clean Energy Sets $1.1 Trillion Record That’s Bound to Be Broken
January 26, 2023

(Bloomberg) — Last year was a double milestone for decarbonizing the world’s energy system. It was the first year when investment in the energy transition equaled global investment in fossil fuels, according to the latest data release from clean energy research group BloombergNEF. The money flowing into the upstream, midstream and downstream segments of oil and gas, and […]

Read More
American Airlines airplane in terminal
American Airlines Sees Profit Above Estimates on Steady Demand
January 26, 2023

(Bloomberg) — American Airlines Group Inc. expects profit this year to exceed estimates following a slow start, as steady demand for air travel keeps an industry recovery going into 2023. Full-year adjusted earnings will be $2.50 to $3.50 a share, the Fort Worth, Texas-based carrier said in a statement Thursday that also detailed fourth-quarter results. […]

Read More
Chipotle workers making burrito
Chipotle Seeks to Hire 15,000 Workers Amid Tech Layoffs
January 26, 2023

(Bloomberg) — Chipotle Mexican Grill Inc. is adding 15,000 jobs across its North American locations — a sign that demand for restaurant food is robust despite high inflation and economic uncertainty. The burrito chain’s hiring push is meant to ensure its more than 3,000 US restaurants are fully staffed for the company’s busiest season, which […]

Read More