Bridging Communication Gaps to Build a Stronger Business

Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers in business services to learn how they build, nurture and value their professional relationships.

 

On this episode of “Straight Outta CrumptonGreg Crumpton hosts Rich Malachy, the CEO of Malachy Parts and Service. Malachy Parts and Service is a family business that was started by Rich’s dad and carried on by the Malachy family. The company focuses on commercial food and cooking services. In 2017, Rich and his sister have expanded the business and started the “Malachy Cares Program”. With COVID affecting every community and individual, it has never been more important to provide support. This time has given the Malachy family a unique perspective with the slowdown of business.

“You have to work on your business, not in your business.” COVID has slowed the world down and given the Malachy family to focus on their company and new technology to make it thrive.

In New Jersey, the restaurants are only at 25% capacity causing 35% of restaurants to likely close due to COVID. The Malachy family has supported their community by focusing on national change. Instead of adding on to new services, they stopped overtime rates in order to better support restaurants during this troubling time. “Continuing to stay in touch and letting people know that you are there” is essential to stay connected when people have never been more distanced. Through social media, the Malachy Parts and Services have been able to reach out and support their community.

Keeping in touch during the pandemic is crucial. Talking to people instead of texting or email has much more mean and direct impact. Letting people know you are available to help and, “having true transparency is what will make us a better company.”

Rich has continued to support the industry by hosting Fedchats with a group called “Food Equipment Digital Disruptors”. It is a community of people in the industry coming together to support one another over social media. Networking creates impactful solutions within the industry.

The Malachy family has been working to fine tune their technology. They have updated their tablets and are barcoding the inventory in warehouses and vans. XIO technology, video and audio recording technology, has also been implemented. Technicians will “have a field of vision” which will save time and allow them to help one another. This will also open transparency within Malachy Parts and Service, which is crucial to genuine company growth.

Make Sure to Follow Along for More Episodes of Straight Outta Crumpton!

Straight Outta Crumpton with Greg Crumpton

Follow us on social media for the latest updates in B2B!

Latest

entrepreneurial mindset
Fostering Entrepreneurial Mindset for Career Success with SkillPointe
November 30, 2023

Adopting an entrepreneurial mindset is increasingly essential in today’s diverse professional world. This approach, emphasizing resilience and innovation, is applicable in various careers, encouraging individuals to see opportunities in challenges and to think beyond conventional methods. SkillPointe recognizes the importance of aligning this entrepreneurial spirit with career aspirations. The organization assists individuals in transforming […]

Read More
earn and learn programs
Closing the Skills Gap with Earn and Learn Programs: A New Era in Workforce Training
November 30, 2023

Faced with a significant workforce training gap, America is seeing a rise in innovative solutions, notably the earn and learn programs. These initiatives are pivotal in addressing the disconnect between available jobs and the skills of the workforce, particularly benefiting those without a four-year college degree. SkillPointe emerges as a key player in this […]

Read More
Body Slams and Branding: Breaking Down the Similarities Between Wrestling and B2B
November 30, 2023

In this episode of Pro AV Today, host Ben Thomas brings together Chris Neto, Jimmy Vaughan, and Dan Vollmayer for a discussion on the parallels between professional wrestling and the world of B2B. This unusual combination reveals significant insights into personal branding and content strategy. Chris Neto, a self-proclaimed wrestling fanboy, discusses how wrestling’s narrative-driven […]

Read More