The distance between perception and reality is farther apart than you think. That’s especially true when it comes to management’s perception of how employees feel. An anecdotal smile on the way out the door, hearing laughter among your crew… those don’t dig into how your employees’ job satisfaction, burnout level, or propensity to walk out on the job.

Today on the MarketScale Engineering & Construction Podcast, host Shelby Skrhak sat down with Joe Freud, retired operations manager at Marvin Windows and Doors, and Marco Juarez, a workplace safety and culture expert for Coleman Consulting Group to discuss how shift schedule changes and active listening helped improve productivity and employee satisfaction at Marvin.

When Juarez met Freud, Marvin was running the plant with two weeks on day shift and two weeks on night shift, working six days a week with no predictable time off for vacation. The company was losing employees to burnout and better hours at other companies, and for those who stayed, employees had significant hardship with the demanding schedule.

When Marvin signed on with Coleman Consulting Group to help make things more efficient, Freud saw the impact immediately.

“Throughout your lifetime, you have an opportunity to add value to businesses, but nothing like this had ever crossed my path. To make this much change in an organization and make this much change in the lifestyles of people that work there was incredible,” he said.

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