Articles by tag: Employee satisfaction

Excellence culture in business is not solely about achieving strategic objectives or generating revenue; it also pertains to nurturing relationships and fostering a supportive environment for both personal and professional growth. This approach shapes organizations into communities where employees feel valued, empowered, and motivated to deliver their best. The commitment to exceptional service transcends business…

Employee and customer satisfaction are critical cornerstones of a successful business model, and they form the underpinning of this enlightening conversation on Excellence Culture between Matt Brost of Lockton and John Kundmueller, President of Freedom Park. They explore the pursuit of excellence in various aspects of life, from the boardroom to the storeroom. Matt expresses…

COVID’s economic and material disruptions gave many workers, across the blue- and white-collar spectrum, the tools to better analyze what they don’t like about their work lives. Inefficiencies of in-office work settings, dissatisfaction around low wages and unsafe work conditions, and insufficient medical benefits were laid bare. And workers responded, in many sectors, by withholding…

The challenges healthcare executives and administrators face are constantly changing. Host Kevin Stevenson talks with the heroes behind the heroes that are enabling hospitals, urgent care centers and telemedicine operators to spend their time tending to patients, while they handle the logistics.   For an organization to find long-term success, it requires a commitment from all parties….

Jonathan Sterling, president of Maxair Mechanical spoke on this episode of Conversations from the EDGE about peer groups, and how they offer many benefits for an organization. Before Maxair joined the Service Logic group of companies, they participated in non-competitive peer groups with similar type businesses across the country. “Through this process, we gained…

The distance between perception and reality is farther apart than you think. That’s especially true when it comes to management’s perception of how employees feel. An anecdotal smile on the way out the door, hearing laughter among your crew… those don’t dig into how your employees’ job satisfaction, burnout level, or propensity to walk…