Tracy Curtis says

On this jobcast, host Daniel Litwin dug into the open role of Customer Support Manager for Greenstone, a Cultura Company, with Client Success Director Tracy Curtis.

“We’re looking to grow our support team,” Curtis said. “We have tenured folks that we need to have a training program and career paths for new people, as well as improving our metrics for our customers.”

Greenstone, located in Alpharetta, Georgia, is a leader in agricultural accounting & management tools, powering the backend agribusiness across the nation. The 8 to 5, Monday through Friday position of Customer Support Manager takes on the responsibility of managing a team of customer service representatives to deliver quality and consistent levels of service.

They’ll establish efficient and balanced workflows for them and their team, maximizing efficiency and measuring service metrics to develop standards, improvements, or changes to the process.

Curtis said she’s looking for a candidate with a bachelor’s degree and 3-5 years experience managing people. For this Customer Support Manager position, up to 10 percent travel may be required, and career path potential exists.

“Ideally I’d like them to move up into my role as Client Success Director or a general manager of one of our companies,” Curtis said.

Give this jobcast a listen to hear why Curtis thinks Donkey’s (yes, from Shrek) brand of optimism perfectly captures this role. Click here to apply for the position.

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