Big Tech is Helping Healthcare Organizations Recover Profit Loss

In a call of recruitment, Greg Ryan first learned of his job in a simple pitch: to help doctors save lives. Now as a Principal Solutions Engineer in the healthcare unit at Salesforce, Ryan knows how true that pitch rings. Ryan joined Highway to Health host David Kemp to discuss his critical role at Salesforce and how the process company is changing up the healthcare industry.

Unlike the name, the Salesforce healthcare unit does not sell things, in fact, they process them.

Often, doctors visits require an hour or maybe even two to schedule out of the day, with paperwork, travel time, and more blocking valuable facetime with the healthcare professional. Ryan’s experience in a clinical setting was different, coming in and out in 15 minutes or less. This sparked the question: how is the ease of this clinic visit possible when GP visits are more than twice the time?

“It’s because…the service that they’re providing is a product. And they’re going to get paid x amount of dollars for that product, so the only way for them to increase their profitability is to have more people coming through the system,” explained Ryan. While most clinic facilities take insurance (meaning the price is the same between clinic and GP), the time it takes to see a doctor and have a visit is significantly improved.

“They’re process-minded,” said Ryan about the clinic, which is why Salesforce entering the healthcare industry is important, as processing comes naturally to them.

Whenever an appointment is missed in a healthcare setting, that accounts for revenue loss on the part of the healthcare provider. Ryan knows this must be mitigated and the Salesforce healthcare unit aims to help remind people of their appointments and their healthcare needs via messages and phone calls, optimizing the process “in any sort of way that these organizations want to engage with their patients.”

More Like This Story:

How Josh Byrd Uses Songwriting Experience to Tell the Patient Story

Educating Customers Will Be Key to Balancing Customers Expectations With Healthcare Plans

Follow us on social media for the latest updates in B2B!

Image

Latest

visitor management solution
Reinventing Visitor Management Solution with Symmetry GUEST
April 2, 2025

In an age where speed and security are paramount, the traditional paper logbook is becoming a relic of the past. AMAG Technology’s Symmetry Guest system offers a modern, digital solution that redefines the way organizations welcome and manage visitors. Gone are the days of long lines and confusion at the front desk—Symmetry Guest empowers hosts…

Read More
AMAG
Driven by Customers, Defined by Innovation: Inside AMAG’s Customer-Obsessed Approach
April 2, 2025

AMAG Technology continues to strengthen its customer-obsessed culture by actively listening to both internal and external voices. As shared by Kyle Gordon, Executive Vice President of Global Sales, Marketing, & Commercial Excellence, the company is focused on improving processes, responding with speed, and driving innovation—while honoring its legacy and delivering unique value within the industry.

Read More
biotech
Biotech Moves Smarter: IDDI Powers Data-Driven Drug Innovation
April 2, 2025

As biotech innovation accelerates, small and mid-size pharmaceutical companies are becoming key players in bringing new treatments to market. Yet many of these organizations face steep challenges when navigating clinical trial design, regulatory approval, and data integrity. According to a McKinsey Global Institute report, industries like biotech could help generate up to $50 trillion…

Read More
AMAG Technology
AMAG Technology Drives Positive Change, Product Innovation, and Stronger Partnerships with the Customer in Mind
April 2, 2025

At AMAG Technology, customer obsession is at the heart of everything the company does. Customer Relationship Manager Aimee Walsh shares how AMAG embraces positive change, enhances its products, and strengthens partnerships—all with the customer in mind. Her insights reflect AMAG’s ongoing commitment to evolving alongside customer needs and delivering meaningful solutions.

Read More