Supporting Hospitality from the Inside Out

 

The hospitality industry continues to evolve, and the people behind it do so, too. Joining Sarah Dandashy on Say Yes to Travel was Dan Ryan, Co-Founder of Agency 967. Ryan is a lifelong entrepreneur, industry expert, and host of the podcast Defining Hospitality.

After falling in love with hospitality, Ryan spent 20 years selling and sourcing custom furniture and fixtures for hotels. Managing all aspects of it became chaotic, so he founded Agency 967 to be an intermediary. “I needed to simplify everything and work with the best in category companies, so I can shorten everyone’s journey. I’m a connector between brands and hotel designers.”

Ryan used those words “shortening the journey” throughout the show and are huge for his personal brand and agency. He took on new ways to do this during the pandemic, starting Blue Canary, a cleaning training platform for hospitality. “We created a culture of safety,” he added.

Ryan also started his podcast, which he was excited to do because of his natural curiosity. “It’s called Defining Hospitality because it means something different to everyone, and it even made me rethink what hospitality is.”

Ryan and Dandashy also discussed trends. “Smaller rooms are here to stay. The mature hospitality industry has much to learn from Airbnb. They can equally inform each other.”

On the minds of hospitality leaders, Ryan said, “The hiring crisis was a problem before and is now a serious structural issue. What work looks like after the pandemic will impact both business and personal travel.”

More Stories Like This:

27% of Consumers Are Stuck in the Loyalty Program Dark Ages. Can Hospitality Brands Get Them More Engaged?

Why the Cruise Industry Requires a Unique Customer Service Model

The Biggest Takeaways Hoteliers Need from New Book “Hospitality from Within”

Follow us on social media for the latest updates in B2B!

Image

Latest

Education R&D
Will the New Education R&D Bill Spark the Innovation Schools Desperately Need?
April 25, 2025

In a rare show of bipartisan cooperation, Senators Michael Bennet (D-CO) and John Cornyn (R-TX) have introduced the New Essential Education Discoveries (NEED) Act, aimed at revolutionizing how the U.S. invests in education innovation. The bill proposes a new National Center for Advanced Development in Education—akin to DARPA but for schools—within the Institute for…

Read More
How Verizon Business Utilizes UGC for Sales Enablement
How Verizon Business Utilizes UGC for Sales Enablement
April 24, 2025

In this episode of UGC for B2B, host David Dabney welcomes Cesar Teran, Verizon’s Sales Enablement Lead for Channel, to explore how user-generated content (UGC) is transforming training and team engagement at Verizon Business. Cesar shares the journey of introducing UGC into Verizon’s training initiatives, emphasizing the importance of authenticity, collaboration, and celebrating contributions….

Read More
digital freight invoicing
ODeX Is Leading the Charge in Digital Freight Invoicing
April 24, 2025

Global shipping continues to grapple with fragmented billing processes, often delaying cargo movement. According to McKinsey, adopting an electronic bill of lading could save $6.5 billion in direct costs and enable $40 billion in global trade. As vessels carry goods for thousands of shippers per voyage, the administrative burden of managing and reconciling invoices…

Read More
Human Intelligence Movement
Just Thinking… about Reimagining Education for the AI Era with the Human Intelligence Movement
April 24, 2025

As artificial intelligence reshapes education, work, and daily life, educators are grappling with how to prepare students for a future where human skills—not just knowledge—will be paramount. In fact, a growing number of reports highlight that employers increasingly value collaboration, communication, and emotional intelligence over memorized content. Amid this transformation, the Human Intelligence Movement…

Read More