Supporting Hospitality from the Inside Out

 

The hospitality industry continues to evolve, and the people behind it do so, too. Joining Sarah Dandashy on Say Yes to Travel was Dan Ryan, Co-Founder of Agency 967. Ryan is a lifelong entrepreneur, industry expert, and host of the podcast Defining Hospitality.

After falling in love with hospitality, Ryan spent 20 years selling and sourcing custom furniture and fixtures for hotels. Managing all aspects of it became chaotic, so he founded Agency 967 to be an intermediary. “I needed to simplify everything and work with the best in category companies, so I can shorten everyone’s journey. I’m a connector between brands and hotel designers.”

Ryan used those words “shortening the journey” throughout the show and are huge for his personal brand and agency. He took on new ways to do this during the pandemic, starting Blue Canary, a cleaning training platform for hospitality. “We created a culture of safety,” he added.

Ryan also started his podcast, which he was excited to do because of his natural curiosity. “It’s called Defining Hospitality because it means something different to everyone, and it even made me rethink what hospitality is.”

Ryan and Dandashy also discussed trends. “Smaller rooms are here to stay. The mature hospitality industry has much to learn from Airbnb. They can equally inform each other.”

On the minds of hospitality leaders, Ryan said, “The hiring crisis was a problem before and is now a serious structural issue. What work looks like after the pandemic will impact both business and personal travel.”

More Stories Like This:

27% of Consumers Are Stuck in the Loyalty Program Dark Ages. Can Hospitality Brands Get Them More Engaged?

Why the Cruise Industry Requires a Unique Customer Service Model

The Biggest Takeaways Hoteliers Need from New Book “Hospitality from Within”

Follow us on social media for the latest updates in B2B!

Image

Latest

Linda Shively
Turning Loss into Light: Linda Shively’s Mission to Help Others Heal
October 24, 2025

Sometimes life changes us in ways we never expected. Moments of loss, challenge, or transition can leave us wondering who we are now and what comes next. This episode of Crafted Journeys is about that quiet, powerful process of finding our way back to joy—one thoughtful step at a time. How do we begin again…

Read More
Bouvet Island
To the Edge of the World: The 3Y0K Bouvet Island DXpedition and Its Youngest Explorer
October 23, 2025

In February 2026, an international team of 24 amateur radio operators will embark on a bold mission to one of the most remote and inhospitable places on Earth—Bouvet Island. Among the world’s most isolated islands, Bouvet offers no harbor, no shelter, and no easy way in. Yet from this icy outpost in the South…

Read More
DXpedition
Icom Powers 3Y0K: Ham Radio’s Most Ambitious DXpedition to Remote Bouvet Island (Part 2)
October 23, 2025

Few places on Earth are as inaccessible—and as coveted by amateur radio operators—as Bouvet Island. Located in the South Atlantic, this uninhabitable rock has long been regarded as the “Mount Everest of DXpeditions.” According to the DXCC Most Wanted List, Bouvet ranks near the very top of sought-after contacts, making every attempt to activate…

Read More
DXpedition
Icom Powers 3Y0K: Ham Radio’s Most Ambitious DXpedition to Remote Bouvet Island (Part 1)
October 23, 2025

Bouvet Island sits at the edge of the world. It is frozen, uninhabited, and almost impossible to access. Fewer people have set foot there than in space. That level of remoteness is exactly what makes it so valuable to amateur radio operators. The island ranks tenth on ClubLog’s list of Most Wanted DXCC entities,…

Read More