Breaking Down the Impact of Consumer Preferences on B2B Technology

In this episode of Pro AV Today, host Ben Thomas is joined by Mark Peterson from Shen, Milson & Wilke to dissect the intricate relationship between consumer preferences and B2B technologies. They focus on shifts in the consumer world that are progressively influencing the B2B technology landscape, particularly in the AV industry.

Mark emphasizes the growing impact of consumer-driven e-commerce and service models on the B2B domain. He highlights the evolution from product-centric to service-oriented offerings, underlining the significance of added value services in B2B transactions. This shift indicates a move beyond traditional technology offerings, focusing instead on the overall customer experience and the added benefits accompanying products.

The conversation then pivots to the role of technology in enhancing human experiences. Peterson points out the accelerated changes due to COVID-19, where technologies previously limited to personal use are now integral in professional settings. He remarks, “We’ve finally realized that our end users exist both in the home and in the office space,” illustrating how the blending of personal and professional tech environments is shaping user expectations and product development in the B2B sector.

In discussing the future trajectory of technology in business, Peterson touches upon the influence of consumer choice and market instability, noting, “Customers’ values are changing, but it’s (still) inconsistent behavior.” This unpredictability necessitates a more flexible and responsive approach from B2B companies to meet the evolving demands of their clientele. The integration of consumer preferences into B2B strategies, especially in retail, shows a significant overlap between the two realms, where strategies like omni-channel marketing are becoming crucial.

Tune in to the full episode for more!

Follow us on social media for the latest updates in B2B!



energy infrastructure
New Energy Infrastructure Vs. Extending Fossil Fuel Plants: How Should the Energy Industry Tackle Aging Power-Generation Assets?
February 28, 2024

If the expected surge in power demand is anything to go by, the U.S. power grid could be in trouble. Fueled by clean energy projects and a massive shift towards electric vehicles by 2030, it’s clear the grid could face major strain — and even blackouts. Unfortunately, the U.S. has already faced such disasters: […]

Read More
Dr. Christopher King Georgetown's inaugural Dean of Health
The Visionary Work That Led Dr. Christopher King to Becoming Georgetown’s Inaugural Dean of Health
February 28, 2024

Currently, the healthcare system is grappling with issues of equity, access, and the integration of social determinants of health. As a result, the conversation around transformative leadership in healthcare education has never been more crucial. Amidst a backdrop of systemic challenges, including structural racism and socioeconomic disparities, the role of education in shaping the […]

Read More
diversity equity
The Key to Increasing Profits? Integrating Diversity and Equity into Recruitments, Promotions and Retention
February 27, 2024

How can organizations truly integrate diversity, equity, inclusion, and belonging (DEIB) into their core operations to not only foster a sense of community but also enhance performance and profitability? Geoffrey M. Roche, Director of Workforce Development (North America) at Siemens Healthineers, brings a wealth of experience in leadership, education, culture, and workforce transformation, emphasizing […]

Read More
Risk management and employee well-being
Merging Risk Management with Employee Well-Being is the Secret to Unlocking Workplace Potential
February 27, 2024

In today’s rapidly evolving business landscape, the convergence of risk management, business insurance, and employee benefits has emerged as a critical focal point for organizations aiming to foster a resilient and thriving workforce. This intersection of risk management and employee well-being addresses not just the physical assets of a company but extends to the […]

Read More