MarketScale Retail 02/04/19: Super Bowls & Super Avatars

+ more


Today’s guests on the MarketScale Retail Podcast Show, Roland Memisevic and MarketScale’s own Geoff Short, discuss two “super” aspects of retail: the use of intelligent avatars in brick-and-mortar stores, and the annual impact of the Super Bowl on the industry. Quite uniquely, retail is being affected by future trends even as it continues to feel an impact from half-century old traditions.


First up on the podcast is Roland Memisevic, co-founder & CEO of Twenty Billion Neurons, a company that creates intelligent avatars to fulfill different roles in a business space, from concierge to smart advisor to store greeter. One of those avatars is already making a name for herself in retail: Millie, the personal avatar they’ve created for brick-and-mortar stores, is providing a more personalized technology-based experience for shoppers. Coming off of NRF where we truly felt the importance of a quality experience for the customer, Memisevic explains how these virtual assistants can have just as big of an impact as the robotics transforming the warehouse, or the tech enabling frictionless payment.

“Millie is the world’s first context-aware digital avatar. Powered by artificial intelligence, Millie is a life-size helper who interacts with people by observing and understanding their actions and the physical context. With her friendly and like-able personality, Millie is the ultimate assistant, offering a level of personal care, from retail greeter and product promoter to personal coach for enhanced skills-based learning,” Memisevic explained on the TwentyBN website.


Geoff Short, Chief Digital Editor at MarketScale, came on the podcast to give us a more focused look at one of the biggest intersections of retail and sports: the Super Bowl. Short pointed out that 60.9 million Americans were planning on attending a Super Bowl party, with 44 million planning on hosting. The average American will spend $81 in preparation for the game, with Millennials spending the most of any demographic: $118. Most of that money—80 percent—will be on food.

For individual teams, a Super Bowl appearance is a sure-fire way to boost retail sales; the L.A. Rams have sold “a year’s worth of merchandise in the last ten days, since they clinched their Super Bowl bid,” Short said. At the same time, Short observes that the two Super Bowl teams were probably not the best for the Atlanta market. After all, the Rams only returned to L.A. three years ago, and the Patriots have been to the Super Bowl nine out of the last eighteen years, most likely engaging few Atlanta-native football fans. All of this points to the complexities behind the retail impact of the Super Bowl, both nationally and within the host city.

For the latest news, videos, and podcasts in the Retail Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @RetailMKSL
Facebook –
LinkedIn –


Adapt Energy: Rolling Blackouts, Microgrids, and Elevated Energy Automation
April 13, 2021
In February of 2021, Texas went through an energy crisis, with many residents experiencing rolling blackouts. PanTech Design CEO Troy Morgan joined host Tyler Kern to talk about this phenomenon, what rolling Read more
The Right Case Packing Solution – From Off-the-Shelf to Custom, the Right Answer Is Configurable
April 13, 2021
When it comes to case packing, is there such a thing as an off-the-shelf solution? That was the focus of the conversation on this installment of Packed with Pearson. Stuart Cooper, Chief Revenue Officer for Read more
How Fusion Energy and the Sun Provide the Inspiration that ITER Needs
How Fusion Energy and the Sun Provide the Inspiration that ITER Needs
April 13, 2021
The world depends on energy. It has since the dawn of time, and how we capture energy is always changing and evolving. The dependence on fossil fuels has consequences, so many countries are looking for ways to Read more