Could Employee Engagement be Draining your Bank Account?

Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail.

 

The pandemic’s impact on retail was so disruptive. It changed the industry forever, and a big part of this is the associate model. As retailers lean into technology, they’ve learned it can be the most significant component of agility around workforce management. To discuss the topic, Retail Refined host Melissa Gonzalez spoke with John Orr, Senior Vice President of Retail at Ceridian, an HCM (human capital management) platform that combines workforce, talent, and payroll management in one.

Orr said of his career, “I’ve spent 30 years working with retailers to provide technology that adds value, both to the bottom line and empowers associates.”

The challenges that retailers are facing complex. COVID-19 was a catalyst for retail to examine their ability to respond and be agile. That prompted them to consolidate and streamline technology, seeking visibility in a more real-time nature.

“Sephora had a specialist model for associates. With fewer people in-store, their operational model changed to generalists. That triggered new training on procedures and their role, delivered by our LMS.” – John Orr

Orr noted that “employee engagement was often overlooked before the pandemic.” He now believes executives get it. “Around 75 percent of them view customer-facing employees as having a strong impact on sales, productivity, and profitability.”

Ceridian designed its Dayforce app to disrupt traditional barriers for retailers, getting rid of legacy designs that prevented them from moving faster. “They can make decisions quicker, have single access to accurate information, and stay compliant,” Orr added.

The app introduced some new features during COVID to engage employees, including on-demand pay and health and safety monitoring. “Last year, we focused on what do our customers need right now,” Orr said on changing product roadmaps.

Orr provided some success stories of retailers leveraging Ceridian’s technology, including DSW and Sephora. “Sephora had a specialist model for associates. With fewer people in-store, their operational model changed to generalists. That triggered new training on procedures and their role, delivered by our LMS.”

Listen to Previous Episodes of Retail Refined Right Here!

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

 

Follow us on social media for the latest updates in B2B!

Image

Latest

innovations in healthcare
Innovations in Healthcare: A Discussion with Dr. Craig Joseph at HIMSS 2024
May 24, 2024

Innovations in healthcare were easy to spot at the recent HIMSS 2024 conference. Healthcare Rethink’s Brian Urban caught up with one of those innovators for a live discussion at HIMSS 2024. podcast, Their conversation opens a window and dialogue into the cutting-edge trends reshaping healthcare technology today. This episode features Dr. Craig Joseph, the…

Read More
Preventing burnout
Achieving Professional Growth and Preventing Burnout: The Importance of Time Management and Support Networks in a Fast-Paced World
May 23, 2024

In today’s fast-paced world, balancing professional growth with personal well-being is more crucial than ever. With the rise of remote work, digital transformation, and the constant hustle culture, finding this balance has become a significant challenge for many. A survey conducted by Deloitte suggests that a whopping 77% of professionals experience burnout at work….

Read More
Fan-Centric Business Transformation
Prop Room
May 23, 2024

In this episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the vibrant world of marketing, creativity knows no bounds—a philosophy embodied by a prop room and studio teeming with eclectic costumes and outlandish ideas. This creative hub, seemingly disconnected from conventional themes like bananas,…

Read More
Ace Gardner and Jacob Lewis discuss NIL Deals and Transfer Portals
NIL Deals and Transfer Portals are Also Impacting College Staff and Their Roles
May 23, 2024

College sports is undergoing a significant transformation with the advent of Name, Image, and Likeness (NIL) rights and the increasing prevalence of transfer portals. These changes are reshaping how college staff operate, presenting both opportunities and challenges. With the rise of NIL deals and transfer portals, understanding the behind-the-scenes impact on college coaching staff…

Read More