Could Employee Engagement be Draining your Bank Account?

Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail.

 

The pandemic’s impact on retail was so disruptive. It changed the industry forever, and a big part of this is the associate model. As retailers lean into technology, they’ve learned it can be the most significant component of agility around workforce management. To discuss the topic, Retail Refined host Melissa Gonzalez spoke with John Orr, Senior Vice President of Retail at Ceridian, an HCM (human capital management) platform that combines workforce, talent, and payroll management in one.

Orr said of his career, “I’ve spent 30 years working with retailers to provide technology that adds value, both to the bottom line and empowers associates.”

The challenges that retailers are facing complex. COVID-19 was a catalyst for retail to examine their ability to respond and be agile. That prompted them to consolidate and streamline technology, seeking visibility in a more real-time nature.

“Sephora had a specialist model for associates. With fewer people in-store, their operational model changed to generalists. That triggered new training on procedures and their role, delivered by our LMS.” – John Orr

Orr noted that “employee engagement was often overlooked before the pandemic.” He now believes executives get it. “Around 75 percent of them view customer-facing employees as having a strong impact on sales, productivity, and profitability.”

Ceridian designed its Dayforce app to disrupt traditional barriers for retailers, getting rid of legacy designs that prevented them from moving faster. “They can make decisions quicker, have single access to accurate information, and stay compliant,” Orr added.

The app introduced some new features during COVID to engage employees, including on-demand pay and health and safety monitoring. “Last year, we focused on what do our customers need right now,” Orr said on changing product roadmaps.

Orr provided some success stories of retailers leveraging Ceridian’s technology, including DSW and Sephora. “Sephora had a specialist model for associates. With fewer people in-store, their operational model changed to generalists. That triggered new training on procedures and their role, delivered by our LMS.”

Listen to Previous Episodes of Retail Refined Right Here!

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

 

Follow us on social media for the latest updates in B2B!

Image

Latest

Experts Are All Around You
Experts Are All Around You
February 7, 2025

In the latest episode of “UGC for B2B: Experts are All Around You,” hosts Geoffrey Short and Gordie Tamayo delve into the evolving landscape of user-generated content (UGC) in the B2B sector. The episode, aired on February 6, 2025, focuses on the shift from traditional content formats like PDFs and blogs to dynamic videos…

Read More
No Fail Trust Methodology
Empowering Teams with the No Fail Trust™ Methodology: Insights From U.S. Air Force Pilot Jason O. Harris
February 7, 2025

On this episode of the Through the Storm podcast, Dr. Travis Hearne speaks with Retired U.S. Air Force Pilot, Global Keynote Speaker, and all-around badass, Jason O. Harris. Lieutenant Colonel Jason Harris is a highly sought-after keynote speaker, best-selling author, expert thought leader, and professional pilot. As a fourth-generation military member, Jason’s distinguished career…

Read More
The Art of Communication in Disaster Recovery: Building Trust and Delivering Results
The Art of Communication in Disaster Recovery
February 6, 2025

In this episode of Inside Restoration and Recovery, host Martha Lewis sits down with Chris Matthews, Regional Director for Large Loss at BMS CAT, to explore the critical role of communication, preparation, and adaptability in disaster recovery. Chris shares his personal journey in the restoration industry, including his passion for helping clients during their…

Read More
women’s health
AI and Advocacy Unite: Tackling Women’s Health Disparities with Hologic Mia Keeys
February 5, 2025

Women’s health remains a critical issue globally, with alarming disparities in access and outcomes. A new survey from Hologic and Gallup reveals that while nearly 90% of women recognize the importance of health screenings, less than half undergo them consistently due to barriers like cost, time, and anxiety. The stakes are particularly high in…

Read More