Up to 150 Trillion Pieces of Data Are Going Uncaptured Each Year
Trillions of pieces of data are going untapped every year, and it’s holding businesses back. This data, surprisingly, consists of human speech from call centers, and it’s ripe for collection and analysis. On this new episode of the Software & Technology Podcast brought to you by MarketScale, host Sean Heath sat down with Steve Kaiser, CEO of OrecX, a Chicago-based call recording company.
“Human speech is an untapped resource of data,” Kaiser said. “If you took the top three call center markets in the world and did some math on the number of words spoken in those call centers, it’s in excess of 120 to 150 trillion words every year.”
He continued, “Until those words are captured, converted into text, categorized so further meaning and value can be extracted from them, it’s not doing much for the company.”
That’s why it’s time for call centers to start analyzing its recorded data, he said. “Digital transformation is the way to use that valuable data in ways to extract value from the interactions you have with your customers.”
OrecX provides contact centers and business VoIP providers with full-featured and easy-to-use call recording software, helping them improve their quality assurance and aiding agent training. Taking that a step further is organizing that data, being a part of the emerging technologies that help organize the world’s spoken information, he said.
For the latest news, videos, and podcasts in the Software & Electronics Industry, be sure to subscribe to our industry publication.
Follow us on social media for the latest updates in B2B!
Twitter – @TechMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale
Latest
Value-Based Care is Reshaping Patient Outcomes and Healthcare
As of recent times, the healthcare industry has been progressively shifting towards value-based care, a model that emphasizes patient outcomes over the quantity of services delivered. This transition represents a significant shift that promises to enhance patient experiences and outcomes while controlling healthcare costs. With a growing emphasis on this approach, especially over the […]
The Potential of COW Water Reuse in Dairy Industry Shows Promise for System Management and Plant Maintenance
For the latest episode of ChemAqua’s Water Solutions podcast, the focus was on an innovative approach to water conservation in the dairy industry. The show examined the potential of reusing Condensate of Whey (COW) water, a byproduct of dairy processing, and highlighted some of its economic and environmental benefits. Hosted by Dani Waddell, the informative […]
Best Practices for Implementing Venue Management Software into FECs
The implementation of venue management software is a pivotal step for businesses in the entertainment and leisure industry. Kalyn New from Roller Software shared her expertise on this subject in a soundbite from the International Association of Amusement Parks and Attractions Expo (IAAPA). Her insights focus on two main aspects: scalability and integration. New underscores […]