Reacting to Your Customer: The Art of Listening and Adapting

Return on investment (ROI) remains the principal compass in the hospitality industry and in guiding new investments for hotel owners and operators. As costs escalate within the increasingly competitive environment, the focus on maximizing returns is crucial. As businesses grapple with economic uncertainties and shifts in consumer behavior, the spotlight turns to investments that […]

As we advance through 2024, the hotel industry stands at a crossroads where technology and personal touch converge to redefine the guest experience. In an era dominated by digital transformation, hotels are not only adopting innovative technologies but are also enhancing the traditional, personalized service that guests cherish. This synthesis of the old and […]

As the hospitality industry continues to embrace digital transformations, hotels are increasingly deploying new operational technologies designed to enhance efficiency and guest satisfaction. However, the transition is not always seamless. Staff, particularly in critical roles such as housekeeping, often struggle to adapt to these innovations, which aren’t always intuitive. This challenge highlights a crucial […]

The hospitality industry is continually evolving, driven by advancements in technology aimed at enhancing guest experiences and streamlining operations. However, the introduction of new operational technologies, particularly those that are not immediately intuitive, poses significant challenges in training hotel staff. As hotels increasingly integrate sophisticated tools like AI chatbots, the necessity for effective training […]