Articles by tag: Calvin Tilokee
App services are reshaping the hospitality landscape even as many hotels are slow to adopt it. But ensuring that hotels maintain a human touch while integrating easy-to-use apps into their service offerings is still very much a priority. There is a high demand for seamless guest experiences, but hoteliers have to come to terms…
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Hospitality Industry Can Ensure Quality AI Chatbot Experiences by Supplementing, Rather Than Replacing
AI continues to permeate the hospitality industry as they increasingly turn to AI chatbots to enhance customer service. However, this move towards digital assistants comes with its own set of challenges, particularly in maintaining the quality of interactions to ensure they meet brand standards and customer expectations. With the stakes high for customer satisfaction…
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Prioritizing Return on Investment in Hotel Investment and Decision-Making is Key to Staying Afloat
Return on investment (ROI) remains the principal compass in the hospitality industry and in guiding new investments for hotel owners and operators. As costs escalate within the increasingly competitive environment, the focus on maximizing returns is crucial. As businesses grapple with economic uncertainties and shifts in consumer behavior, the spotlight turns to investments that…
Experts Talk
AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities
As the hospitality industry anticipates AAHOACON 2024, a pivotal gathering, hotel owners and operators find themselves on the cusp of transformative change. The industry, Having weathered the storm of pandemic-driven shifts, faces a landscape dotted with daunting challenges and unprecedented opportunities. Innovations in technology, shifting market dynamics, and evolving consumer expectations are sculpting a…
Hospitality
Why Storytelling Will Lift Boutique Hotels Above the Giants
Storytelling is more relevant than it’s ever been due to the impact of the pandemic. Hospitality companies are facing a much more competitive landscape, and great storytelling can help you stand out. For example, highlighting employees that have worked hard to keep the business running through COVID. People can relate to that story,…