Articles by tag: customer support
Analyzing customer support, experience, technology, and processes at Amphenol Broadband Improving operations, identifying issues and find new solutions and better experiences for customers. Pre-pandemic, the system was manual and once the pandemic hit there was a real disconnect with people working from home. Smooth and effective customer service is critical to the success of nearly […]
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Industrial IoT
Holistic Customer Support for the Fueling Industry
From convenience store chains to fleets, companies in this industry deploy a wide range of specialized projects, software, and operations to ensure success. Titan Cloud’s Chief Revenue Officer, John Donnelly, gathered a panel of Titan Cloud experts and industry professionals from the c-store and fueling sectors to dive into the enterprise support needed to make […]
Fiberside Chat - RSi
How to improve the Customer Experience in Telecoms with Tech
Improving the support, experience and success of customers is the ultimate service goal for any industry or organization, and it is especially critical in telecom. Jay Anderson, CTO, Fiberlight, knows how essential all three are to the overall success of both his customers and his company. He joined Cleide Lund, Director of Product Services at […]
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Old Systems are Creating Cybersecurity Challenges for Healthcare Orgs
Healthcare organizations face significant hurdles in maintaining strong and secure cybersecurity measures as tech evolves. Some of that is due to aging network infrastructures and high costs of essential software, which have created complex cybersecurity challenges. As healthcare continues to rely increasingly on digital solutions for patient care, the stakes for securing these systems […]
Healthcare Providers Must Combine Zero Trust Architecture and Threat Modeling to Address Cybersecurity Challenges
In today’s increasingly digital world, the healthcare sector faces significant cybersecurity challenges, necessitating urgent and sophisticated responses. The recent draft guidance issued by the FDA on cybersecurity for medical devices highlights a critical juncture for the industry: the need to implement and scale best practices in cybersecurity is more pressing than ever. As healthcare […]
New Penalties is a Push to Mitigate Cybersecurity Threats in Telecommunications and Healthcare
Cybersecurity has emerged as a critical issue in telecommunications and healthcare—two industries intertwined as essential services. With both sectors recognized as critical infrastructure, the consequences of cyber attacks can be far-reaching, impacting everything from individual privacy to national security. While recent regulatory changes are aiming to tighten security protocols, it also raises questions about […]
RFID Utilization Can Help Retailers Scale, Unify Shopping Channels, and Transform Shopping Experiences
Recent discussions at NRF’s Big Show have catapulted RFID technology to the forefront of retail innovation, signaling a significant shift in how retailers manage operations and customer experiences. With major players like Macy’s and Levi’s demonstrating RFID’s effectiveness in enhancing inventory accuracy and reducing theft, the technology’s potential extends far beyond its initial applications. […]
