Articles by tag: customer support

Customer Support and the Need to Embrace Change

Customer Support

Analyzing customer support, experience, technology, and processes at Amphenol Broadband Improving operations, identifying issues and find new solutions and better experiences for customers. Pre-pandemic, the system was manual and once the pandemic hit there was a real disconnect with people working from home. Smooth and effective customer service is critical to the success of nearly…

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Industrial IoT
Holistic Customer Support for the Fueling Industry

From convenience store chains to fleets, companies in this industry deploy a wide range of specialized projects, software, and operations to ensure success. Titan Cloud’s Chief Revenue Officer, John Donnelly, gathered a panel of Titan Cloud experts and industry professionals from the c-store and fueling sectors to dive into the enterprise support needed to make…

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Fiberside Chat - RSi
How to improve the Customer Experience in Telecoms with Tech

Improving the support, experience and success of customers is the ultimate service goal for any industry or organization, and it is especially critical in telecom. Jay Anderson, CTO, Fiberlight, knows how essential all three are to the overall success of both his customers and his company. He joined Cleide Lund, Director of Product Services at…

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innovations in healthcare
Innovations in Healthcare: A Discussion with Dr. Craig Joseph at HIMSS 2024
May 24, 2024

Innovations in healthcare were easy to spot at the recent HIMSS 2024 conference. Healthcare Rethink’s Brian Urban caught up with one of those innovators for a live discussion at HIMSS 2024. podcast, Their conversation opens a window and dialogue into the cutting-edge trends reshaping healthcare technology today. This episode features Dr. Craig Joseph, the…

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Preventing burnout
Achieving Professional Growth and Preventing Burnout: The Importance of Time Management and Support Networks in a Fast-Paced World
May 23, 2024

In today’s fast-paced world, balancing professional growth with personal well-being is more crucial than ever. With the rise of remote work, digital transformation, and the constant hustle culture, finding this balance has become a significant challenge for many. A survey conducted by Deloitte suggests that a whopping 77% of professionals experience burnout at work….

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Fan-Centric Business Transformation
Prop Room
May 23, 2024

In this episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the vibrant world of marketing, creativity knows no bounds—a philosophy embodied by a prop room and studio teeming with eclectic costumes and outlandish ideas. This creative hub, seemingly disconnected from conventional themes like bananas,…

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Ace Gardner and Jacob Lewis discuss NIL Deals and Transfer Portals
NIL Deals and Transfer Portals are Also Impacting College Staff and Their Roles
May 23, 2024

College sports is undergoing a significant transformation with the advent of Name, Image, and Likeness (NIL) rights and the increasing prevalence of transfer portals. These changes are reshaping how college staff operate, presenting both opportunities and challenges. With the rise of NIL deals and transfer portals, understanding the behind-the-scenes impact on college coaching staff…

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