Articles by tag: service industry

“The Employee is My First Customer.” Strategies for Restaurant Success from Legacy Restaurateur

Author, restaurant owner and hospitality industry expert Barry Jessurun discussed his book, life lessons, and tips for restaurant success with Host Barbara Castiglia on The Main Course. As owner of Green Valley Hospitality, Jessurun has ran four restaurants ranging from fast-casual to higher-end menus to university settings for up to 32 years. While he…

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Food & Beverage
When It Comes to Customer Data, What Do Restaurants Really Need to Capture?

Key Points: QSRs experienced a quick, major disruption during pandemic. Technology and data are pivotal to QSR success. Bottle Rocket helped build the Chick-Fil-A customers love today. Commentary: Host Barbara Castiglia discussed all things modern restaurant management with Peter Klayman, quick service restaurant (QSR) and practice lead at Bottle Rocket. Klayman focuses on consulting…

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Hospitality
Can HMEF’s Education Strategy Pay Off for Maine’s Service Industry?

The state of Maine is preparing for continued demand to its hospitality industry, with tax data indicating it’s set to beat 2019’s $4 billion gross revenue record. Thought this is exciting for the industry at large, it also creates chokepoints in operations; Maine is surpassing gross revenue numbers with 13,000 less employees, according to the…

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Business Services
US Economy Adds 943,000 Jobs in July, Far Exceeding Expectations

The Bureau of Labor Statistics released the encouraging data on Aug. 6. Economists had predicted an addition of 870,000 jobs in July. Data for June was also updated and showed gains with 938,000 jobs added in that month. Economists seem optimistic about the U.S. economy’s recovery. “I have yet to find a blemish in this…

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Business Services
Are Resource Planning Needs Booming Alongside Home Services?

On this episode of MarketScale TV, host Daniel Litwin was joined by President and CEO of Evosus Dan McManus for a discussion about the state of enterprise resource planning as 2021 nears. Evosus’s LOU cloud software solution aims to “integrate every aspect of your business, including point of sale, inventory, marketing, service, construction and accounting.”…

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Food & Beverage
Will Restaurant Delivery Stay on Third-Party Platforms or Move In-House?

João Pedreda, production manager at Webdiner, sat down with the Voice of B2B, Daniel Litwin to discuss the changing dynamic of restaurants and food delivery amid the COVID-19 pandemic. The closure of dining areas to combat the spread of infectious disease has resulted in a tremendous boost for 3rd party food delivery platforms. As Pedreda…

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Building Management
People, Process, Service: How to Run a City in the Sky

What does it take to run the 32nd tallest building in the United States? On this week’s episode of People, Process, Service, Adam Bernhardt, VP, and Senior General Manager at JLL discussed the process of servicing people working in a 1.85 million-square-foot office tower, noted for its iconic green lights outlining the building. Naturally,…

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promotional claims
Aligning, Appraising, and Simplifying Scientific Data Strengthens Promotional Claims
June 20, 2024

The pharmaceutical industry faces the challenge of converting complex medical and scientific information into clear, effective promotional claims. This process is critical as it balances the need for accurate scientific communication with the requirement for impactful marketing. The stakes are high, as promotional materials must adhere to stringent regulatory standards while also appealing to…

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promotional review meetings
Defining Goals, Leveraging Technology, and Planning Ahead are Essential for Successful Promotional Review Meetings
June 20, 2024

Today’s fast-paced business environment demands effective review of promotional content. Ensuring all promotional materials are compliant, accurate, and impactful has become crucial. This necessity has given rise to structured promotional review meetings, a trend essential for maintaining quality and compliance in marketing efforts. These meetings facilitate collaboration, ensure adherence to regulatory standards, and help…

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embracing change
Moving Forward with Fans First
June 20, 2024

In a compelling conversation on fostering innovation within corporate culture, Jesse Cole of the Savannah Bananas highlights the importance of embracing change as a tool for continuous improvement. Cole underscores that change should not be seen as change for its own sake but as an essential part of striving to better serve customers and…

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work-life balance
Achieving Work-Life Balance and Emotional Sobriety with Matt Seefeld
June 20, 2024

This episode of the Growthwell podcast, hosted by Josh Byrd, focuses on achieving a meaningful work-life balance. The discussion examines trends and personal strategies for balancing professional growth and individual well-being. This episode is particularly relevant in post-COVID work dynamics and the increasing importance of mental health. This episode’s guest is Matt Seefeld, EVP…

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