Articles by tag: Stephanie Leger
In the evolving landscape of hospitality, technology continues to redefine how services are delivered, aiming to enhance guest convenience and operational efficiency. To manage the ebb and flow of guests, smart lockers in hotels are becoming increasingly popular. The introduction of these innovations addresses a common pain point: The need for seamless check-ins and […]
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Combining Tech and Personal Touch Enhance Guest Experiences and Help Hotels Stay Competitive in the Rapidly Evolving Landscape
As we advance through 2024, the hotel industry stands at a crossroads where technology and personal touch converge to redefine the guest experience. In an era dominated by digital transformation, hotels are not only adopting innovative technologies but are also enhancing the traditional, personalized service that guests cherish. This synthesis of the old and […]
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Implement Tech to Shift Staff Focus to Creating a More Personalized Guest Experience in Hospitality
The hospitality industry has been on a relentless quest to enhance guest experience while optimizing operational efficiency. This endeavor has increasingly relied on integrating technology into everyday processes. This trend has accelerated in the wake of the pandemic as businesses seek to minimize human contact without sacrificing service quality. The shift towards digital solutions in […]
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Hotel Managers Can Maximize Operational Technologies Effectiveness with Diverse Training Approaches
As the hospitality industry continues to embrace digital transformations, hotels are increasingly deploying new operational technologies designed to enhance efficiency and guest satisfaction. However, the transition is not always seamless. Staff, particularly in critical roles such as housekeeping, often struggle to adapt to these innovations, which aren’t always intuitive. This challenge highlights a crucial […]
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AI Chatbots in Hotel Operations Must be Brand-Aligned and Backed by Staff Training to Truly Elevate Guest Experiences
The hospitality industry is continually evolving, driven by advancements in technology aimed at enhancing guest experiences and streamlining operations. However, the introduction of new operational technologies, particularly those that are not immediately intuitive, poses significant challenges in training hotel staff. As hotels increasingly integrate sophisticated tools like AI chatbots, the necessity for effective training […]
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A Notable Shift in the Extended Stay Hotels Market is Poised to See More Growth with A Few Key Changes
How can hotels adapt to the evolving demands of guests who seek more than just basic amenities during extended stays? While the hotel industry saw economic downturns in 2020 and 2021, many brands today are adapting to market changes in the extended-stay hotel segment. This segment, which also saw a decline, particularly saw a […]
Experts Talk
AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities
As the hospitality industry anticipates AAHOACON 2024, a pivotal gathering, hotel owners and operators find themselves on the cusp of transformative change. The industry, Having weathered the storm of pandemic-driven shifts, faces a landscape dotted with daunting challenges and unprecedented opportunities. Innovations in technology, shifting market dynamics, and evolving consumer expectations are sculpting a […]
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Excellence Culture – Kristen Howell & Melanie Vest
Kristen is the CEO of the Children’s Advocacy Center for North Texas. Melanie is the President of DATCU Credit Union. This episode of the #ExcellenceCulture means so much to me! What does the Children’s Advocacy Center do? What is the value and purpose of a board member? What are the challenges and blessings of coming […]
Innovative Training Programs Make Successful Skilled HVAC Professionals
In an industry facing a projected 6% increase in employment from 2022 to 2032, highlighting a critical demand for skilled HVAC professionals, effective training and education is more crucial than ever. As HVAC systems become increasingly complex, the industry must address the dual challenge of a skilled labor shortage and the need for continuous […]
Virtualization and Internal Network Security Monitoring: Two Significant Changes Coming in NERC’s 2024 Regulation Updates
NERC’s 2024 regulation updates undergo significant transformations with the introduction of new standards focusing on virtualization and internal network security monitoring (INSM). This shift, vital for ensuring robust cybersecurity across the electrical grid, beckons a new era of compliance and operational technology management. Understanding their implications becomes crucial for industry professionals as these […]
From Flexible Check-Out to Secure Storage: Smart Lockers in Hotels Can Elevate the Guest Experience
In the evolving landscape of hospitality, technology continues to redefine how services are delivered, aiming to enhance guest convenience and operational efficiency. To manage the ebb and flow of guests, smart lockers in hotels are becoming increasingly popular. The introduction of these innovations addresses a common pain point: The need for seamless check-ins and […]