Will US Airlines Dropping Change Fees Get Customers Booking Again?
Few industries have been hit as hard by the global pandemic as the airline industry. Even as the U.S. State Department lifts its “Do not travel,” advisory, travel is merely trickling back. With business travelers still not booking, and perhaps never fully coming back, airlines turn to serve leisure travel customers. According to CNN Business, United Airlines led the change as the first to drop change fees. Just a day later, Hawaiian Airlines, Alaska Airlines, American Airlines, and Delta Air Lines also pulled change fees to some degree. The industry-wide move shows that customers have the upper hand.
On this Business Casual snippet hosts Daniel Litwin and Tyler Kern ponder how far airlines will go to earn the dollars of travelers. As travel begins to pick up, what role do airlines play in curbing the spread of COVID while trying to stay in business?
KEY TAKEAWAYS:
- Airlines’ customer service has never been better as they vie for traveler’s business.
- Will other industries hard hit by the pandemic also make sweeping changes?
- Despite COVID outbreaks, travel to Las Vegas, Orlando, and Denver are up.
- Is bolstering leisure travel potentially disastrous?
Follow us on social media for the latest updates in B2B!
Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale
Latest
Amazon’s HQ2 Pause Should Force Businesses to Rethink Workplace Flexibility Office Space Expansion
As Amazon decides to pause the construction of its HQ2 project amidst an uncertain economic climate, businesses are forced to grapple with the strategic viability of their workplace and work model. Major tech companies, faced with significant workforce reductions, are reevaluating the need for traditional office spaces and whether it’s a wise decision to consider […]
Metaverse Marketing: Influencer Avatars Open Up Retailers to a Target Generation of Consumers
The Metaverse has been growing since 2020 and is predicted to hit $800 billion by 2024. The Metaverse has always been extremely popular with the gaming industry, but there are more areas where the Metaverse has been proven to generate revenue for companies. Retailers are now expanding and using Metaverse marketing to reach younger generations […]
Sustainable Living: Exploring the Relationship Between Home Development and Trees
On this episode of Building Roots, two of Treenewal’s ISA Certified Arborists, James Allen and Cory Herpel, discussed the importance of taking a proactive approach to maintaining healthy trees in developing communities. They highlighted the need for involving an arborist early in the process, before any construction takes place, to minimize root damage and other […]
