The Art of Waiting: NEMO-Q’s Holistic Approach To Customer Service Puts Clients First

 

In the heat of the moment of an event, things often can go wrong. That’s especially true during the COVID-19 pandemic, when shifting protocols and regulations have made organizers even more stressed when it’s go-time.

This added stress makes you want your queuing solution not only to work well but also to be able to respond quickly if something goes wrong. Something like misreading a monitor doesn’t remove the need to quickly understand what’s happening and when.

Not only does NEMO-Q respond quickly to customer issues, technician Cameron Evans says it also makes sure that it follows up with clients to ensure the same issues don’t pop up in the future.

“That holistic approach, our attention to detail and making sure we follow through with everything. I can’t speak the same for other competitors, but one thing I can say that we do is we follow-up, we cover our bases, we make sure we’re doing everything we possibly can on our end to make sure the customer we’re servicing is getting the help they need,” Evans said.

This overall strategy of customer support isn’t only applicable to big events. NEMO-Q offers comprehensive support to all its clients, including hospitals and government buildings, which have taken advantage of the technology in big numbers with offices now busier during the pandemic.

“There’s an increased demand for our services and services like it, so there was more pressure there to meet those service standards,” Evans said. “Did it affect our operations dramatically or impact the level of service we give? I would say no because our approach is built on the foundation of the holistic approach and because the storm of COVID-19 came we were able to withstand it a lot better than I would say some of our competitors out there.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

leadership
The Power of Purpose – Leadership and Vision with Byron Sanders
May 14, 2025

Welcome to this transformative episode of the Undisputed Podcast, where your host, Ty Bledsoe, CEO of Undisputed LLC, engages in a riveting conversation with Byron Sanders, a visionary changing the landscape of community leadership and public health. A former president and renowned CEO, Byron shares his journey from humble beginnings in Southern Dallas to reshaping…

Read More
democratize
AI in Education Can Democratize Expertise—But Only If Systems Evolve
May 14, 2025

As artificial intelligence becomes increasingly embedded in our everyday lives, AI and education are becoming more tightly intertwined. Many teachers and students are experimenting with AI in education, from personalized tutoring tools to automated lesson planning. While traditional edtech tools struggled to deliver on the promise of personalized learning, today’s generative AI appears poised to…

Read More
future of fiber
The Future of Fiber: Strategies and Collaboration
May 14, 2025

As next-generation broadband continues to transform digital experiences across the U.S., Internet Service Providers (ISPs) are reshaping how we think about infrastructure, speed, and scalability. The industry is no longer just about faster speeds—it’s about smarter service, tailored rollouts, and future-ready networks that can meet the evolving needs of homes, businesses, and communities. In this…

Read More
HVAC
The Evolution of HVAC Media Through the Eyes of Kyle Gargaro
May 13, 2025

The HVAC industry is no longer just about furnaces and air conditioners, and neither is HVAC media. It’s an ever-evolving ecosystem, shaped by technological advances, regulatory changes, and shifting workforce dynamics. With more than a century of history, publications catering to HVAC-related news, such as ACHR News, have played a crucial role in keeping…

Read More