Get Your Fix: Managing Costs While Maintaining the Customer Experience in the Grocery Store


In this third, and final installment of a conversation on the pandemic’s effect on the grocery store industry, Arin Alexander, VP of Client Relations, Vixxo, and Michael Sutherland, VP of Solutions Architecture, Vixxo, discussed the challenges of maintaining a great grocery shopping experience for the customer while reducing operational costs.

In terms of planning for the future, the past several months has thrown out the rule book for grocery stores. The items people are looking to purchase, in what amounts, and the way they want to buy grocery items are all different now, and it changes day-to-day and week-to-week. How does a grocery store tackle making changes to meet the needs of the customer experience today, keep an eye on future needs after the pandemic, and still maintain cost efficiencies?

“I see the successful grocers planning for the long-term consequences and long-term expenses of the changes they’re making today, and coupling that with an intentional change to their brand,” Sutherland said.

Some services that can create additional revenue streams for stores, such as online ordering, grocery pick-up, and delivery, saw quick adoption during the early months of the pandemic.

“Everyone has the grocery pick-up now,” Alexander said. “Even the grocery stores that didn’t have it before this happened; it was amazing to see how quickly they got on board to do it, and how much investment they put in to make it happen. They may have planned to do that a year from now, especially some of the smaller grocery stores that we even have in our backyard here. They never had it before, and all of a sudden, now they do.”

Be sure to subscribe to Get Your Fix for the latest news, videos, and podcasts in the Facilities Management Industry.

For the latest news, videos, and podcasts in the Food & Beverage Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook –
LinkedIn –

Follow us on social media for the latest updates in B2B!



Robotic pallet movers
Automation in Action: Robotic Pallet Movers are Enhancing Efficiency and Transforming the Modern Warehouse
April 18, 2024

The world of logistics is undergoing a major transformation, all thanks to robotic picking and stacking tech. These robotic pallet movers automate the stacking of products, thereby enhancing efficiency and accuracy in warehouses and distribution centers. As e-commerce continues to grow, the demand for quicker and more efficient operations is pushing the adoption of […]

Read More
extended-stay hotel
Extended-Stay Hotels Must Analyze Markets & Embrace Flexible Options for Sustained Growth
April 18, 2024

The extended stay hotel market, once riding high on unprecedented growth, has recently faced a dip in occupancy rates. This downturn marks a significant shift from the robust expansion observed over the past years, driven by a surge in guests who preferred longer stays due to various economic and lifestyle factors. Despite this, the […]

Read More
live events technology
High-Quality Live Events Technology is the Secret Weapon for Unforgettable Experiences
April 18, 2024

The fusion of technology and creativity is setting new standards for audience engagement and event personalization at live events. Live events technology such as augmented and virtual reality are now at the forefront, offering immersive experiences that bridge the gap between the digital and physical worlds. AI and machine learning are also revolutionizing event […]

Read More
Power over Ethernet
Power Over Ethernet Revolutionizes Home Automation by Simplifying Installations and Enhancing Connectivity.
April 18, 2024

Homes become increasingly connected and Power over Ethernet (PoE) emerges as a transformative technology in residential automation and entertainment systems. By allowing electrical power and data signals to travel over a single Ethernet cable, PoE offers a streamlined approach to powering devices like smart speakers, security systems, and lighting, all while reducing cable clutter​. […]

Read More