Technology is Helping Restaurants During a Labor Shortage. Do Patrons Feel the Same?

 

As customers, we’ve all grown accustom to using QR codes to pull up digital menus on our devices, and that doesn’t look to be going away with an emphasis on touchless experiences. Does this necessarily mean patrons are embracing all restaurant ordering alternatives, like tableside tablets for ordering and touch screen kiosks?

A recent JLL survey found that diners have a strong preference to engage with staff over technology. But with increasing wages, increasing operational costs, and a continued labor shortage, how sustainable is it to rely on person-to-person communication to elevate the in-restauran experience?

We pinged the host of The Main Course, Barbara Castiglia, on how restaurants can make patrons feel better about using technology to enhance the dining experience.

Follow us on social media for the latest updates in B2B!

Latest

US School Districts Are Spending More as Stimulus Deadline Looms
August 15, 2022
(Bloomberg) -- Buoyed by a historic influx of federal pandemic stimulus, the largest school districts in the US are spending more. On average, school district expenses rose 5.4% in fiscal 2023 from a year Read more
Hiring Talent
The Challenges Employers Face in Attracting and Hiring Talent Today
August 15, 2022
Attracting and hiring talent is never easy; it is not an endeavor to be taken lightly. But one would be hard-pressed to find an environment where attracting and hiring the right person for an organization was as Read more
Coverage for Preventative Healthcare Hangs in the Balance
August 15, 2022
A court ruling in Texas could remove the mandate for insurance companies to provide free preventative healthcare. Clearsurance.com’s health insurance expert, Melanie Musson, explains how data analysis can help Read more