Articles by tag: Barbara Castiglia

Domino’s Pizza’s AI and Robotics Investments Forge a Path for Other QSRs to Follow in 2024

AI and robotics

The QSR (quick service restaurant) industry is undergoing a significant transformation driven by AI and robotics automation advancements. Among those leading the charge, Domino’s Pizza is launching its own strategy for evolving its operations and customer service ecosystem to take advantage of robotics, AI-powered software, and more proactive tools that elevate the Domino’s experience. […]

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Fast Food Customers Want More Convenience and Unique Fare. McDonald’s Answers with CosMc’s.

Earlier this month, McDonald’s unveiled its first CosMc’s location in Bolingbrook, Illinois, marking the launch of a new spinoff brand inspired by the McDonaldland mascot CosMc. Additionally, the restaurant chain is set to open 10 locations by the end of 2024, including nine in Texas. CosMc’s is a beverage-focused chain that will feature a […]

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Improved AI Technology is Going to Change How Efficient QSRs Are For Customers and Driving Profits

Quick service restaurants (QSRs) and AI are becoming indispensable for improving efficiency, customer satisfaction, and revenue. AI streamlines order processing, enhances inventory management, personalizes customer experiences, optimizes workforce deployment, and adapts quickly to market trends. Collectively this all helps transform the QSR sector with increased efficiency, reduced costs, and superior customer experiences. Additionally, when […]

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Food & Beverage
Personalizing the Dining Experience Through Music

When people go to a restaurant, personalizing the dining experience is a critical factor in making an impact that keeps customers returning. What better way to capitalize on that experience than through music? In recent years, the restaurant industry has seen a significant shift towards personalizing the dining experience for guests. As the industry […]

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Food & Beverage
Jewish Culinary Traditions Keep Culture Alive Through Food and Storytelling

In recent years, there’s been a vibrant resurgence in celebrating and preserving cultural heritage. As the world becomes more interconnected, there’s a wonderful opportunity to share and relish the diverse traditions that make each culture unique. One such tradition is the rich tapestry of Jewish culinary traditions, which, much like the Rosh Hashanah celebrations, […]

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Food & Beverage
Creating Generational Wealth: Untapping the Potential of Franchising

Creating generational wealth is a goal for many, yet it seems increasingly unobtainable in recent years. One path still open to make those goals a reality is in the world of franchising. Contrary to expectations, the pandemic did not deter individuals from seeing the potential of owning and operating a restaurant franchise. The desire […]

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Food & Beverage
A Look at the American Classic, The Cheesesteak, with Pat’s King of Steaks’ Frank E. Olivieri

The Main Course host, Barbara Castiglia, sat down with Frank E. Olivieri, the owner of the iconic Pat’s King of Steaks in Philadelphia. Olivieri serves up the rich history of the cheesesteak, emphasizing the importance of fresh ingredients and the unique taste of their signature cheese. He also shares personal anecdotes from his early […]

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prior authorization
Efficiency Amplified: Automatic Prior Authorizations for Seamless Care
February 23, 2024

Navigating the labyrinth of healthcare bureaucracy, particularly the prior authorization process, presents a significant challenge for both providers and patients. This process, which is designed to control healthcare costs, often ends up delaying critical care. Could the efficiency of healthcare delivery improve if hospitals with a consistent record of approved claims were granted automatic […]

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battery life
Power Up, Power On: Maximize Battery Life with Repurposing, not Just Recycling
February 23, 2024

In the rapidly evolving landscape of sustainable technology, the debate between battery recycling and repurposing is becoming increasingly significant. As we strive for a greener future, how can we best extend the battery life and utility of the batteries powering our electric vehicles (EVs) and other devices? Dr. Veronika Wright, also known as Electrified Veronika™ […]

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smart thermostat technology
Smart Thermostat Technology is a Must-Have for Hotels Committed to a Sustainable Future
February 23, 2024

The drive towards sustainability within the hospitality sector marks a pivotal shift in how hotels operate and interact with their environment. Smart thermostat technology emerges as a key player in this transformation, offering more than just energy savings—it embodies a holistic approach to environmental stewardship and operational efficiency. By harnessing the power of automation and […]

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AI Advances Can Lead to Ethical Dilemmas in Accounting and Finance
AI Advances Can Lead to Ethical Dilemmas in Accounting and Finance
February 23, 2024

In an era where technology’s evolution outpaces its regulation, AI advances can lead to ethical dilemmas in accounting and finance. The integration of artificial intelligence and blockchain technologies into these sectors not only heralds a new dawn of efficiency and transparency but also introduces a myriad of ethical dilemmas, particularly concerning data privacy, security, […]

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With Sophisticated Restaurant Scams Plaguing the Industry, Can Businesses Stop the Deception?
August 20, 2023

Barbara Castiglia   The restaurant industry, already grappling with the challenges of the pandemic, now faces another menace: sophisticated restaurant scams. As eateries worldwide strive to recover, many of them fall prey to scammers. QR codes, which gained popularity in restaurants during the pandemic, are vulnerable to cyber-attacks. The National Restaurant Association puts restaurant losses […]

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The Essential Elements of Restaurant Design
August 14, 2023

On The Main Course, hosted by Barbara Castiglia, Ray Chung, the Director of Design at The Johnson Studio at Cooper Carry, delves into the intricate art of restaurant design. From the importance of lighting and acoustics to the essence of storytelling in creating an ambiance, Chung emphasizes the need for a holistic approach. Drawing […]

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As the Restaurant Industry Grapples With Post-Pandemic Changes, Experts Examine a Look Into its Future
July 21, 2023

Amid a climate of recovery and relentless transformation, the restaurant industry braces for new challenges and opportunities. Fresh off a year marked by tremendous disruption, the sector is projected to record a staggering $997 billion in sales this year. Yet, this growth comes at a time of significant menu price inflation and continued […]

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Customer Experience was Changed by the Pandemic, But Technology Came in to Revitalize It
July 14, 2023

The world was forever changed by the COVID-19 pandemic, and the customer experience industry, especially in the restaurant sector, has faced unprecedented challenges and transformation. The role of technology has been amplified, not only as a survival tool during a time of social distancing and lockdowns, but also as a driving force for long-term, […]

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Beverage Only Concepts is Taking Over the Food Industry as the Brewing New Trend Becomes Center Stage For Consumers
July 7, 2023

As trends shift and evolve in the food industry, a notable new phenomenon has taken center stage: beverage only concepts. Over the past few years, we have witnessed an explosion in the number of businesses that focus solely on drinks, offering everything from coffee to milkshakes and now, iced tea. This intriguing move away […]

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Restaurant Insurance is More Necessary Than Ever as Some Owners Overlook Coverage Due to Complexities
June 30, 2023

There is no industry that is immune to surprises and shocks. However, the restaurant industry has been facing its own unique blend of challenges recently, forcing owners to question the adequacy of their restaurant insurance coverage. For many, insurance is perceived as a necessary yet complicated evil, something begrudgingly purchased and then promptly forgotten, […]

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The Journey of Fig & Olive Proves Restaurant Expansion is Possible in 2023
June 23, 2023

Restaurant expansion in 2023? While that may sound hard to believe, the restaurant industry has seen a 4.9% increase in sales in 2023. While increased prices due to inflation may be driving some of those increases, indicators show now is the best time since the pandemic’s beginning to consider a restaurant expansion. But what […]

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Shake Shack Beat its Q1 Profit Expectations. The Key Was Technology, LTOs, and Efficient Operations.
May 11, 2023

Shake Shack’s Q1 performance has been nothing short of spectacular, showcasing a brand that understands its market and is not afraid to innovate. The fast-food giant has returned to pre-COVID numbers, proving its resilience in the face of adversity. What can the larger QSR industry learn from Shake Shack and its business model, use […]

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QSR’s Are Struggling to Cope with Record High Food Costs While Maintaining High Quality
September 22, 2021

The chicken wing shortage from earlier this summer continues to impact the food & beverage industry, leaving suppliers and restaurants scrambling to respond. This could only be the tip of the iceberg, though, in long-term impacts to the food supply chain. Food prices are hitting record highs, and because of the compounding issues squeezing farmers, […]

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