Domino’s Pizza’s AI and Robotics Investments Forge a Path for Other QSRs to Follow in 2024

 

The QSR (quick service restaurant) industry is undergoing a significant transformation driven by AI and robotics automation advancements. Among those leading the charge, Domino’s Pizza is launching its own strategy for evolving its operations and customer service ecosystem to take advantage of robotics, AI-powered software, and more proactive tools that elevate the Domino’s experience. For example, the QSR pizza leader partnered with Microsoft to create an AI-focused innovation lab, aiming to revolutionize pizza ordering and store operations. This collaboration will leverage Microsoft Cloud and Azure OpenAI Service to enhance customer experiences, simplify store management, and increase sales. Beyond Domino’s, other QSR giants like Wendy’s, IHOP, Chipotle, and Sweetgreen are rapidly integrating AI and robotics into customer-facing and operational aspects.

Is 2024 the year automation becomes a standard in the QSR industry, and how are leading companies like Domino’s Pizza shaping this trend?

Welcome to Experts Talk, where Daniel Litwin, the voice of B2B, guides an industry leader’s conversation on QSR automation trends in 2024, and how the players, like Domino’s, are taking advantage of era of transformation through tech-forward initiatives. Joining Litwin are Barbara Castiglia, the Executive Editor at Modern Restaurant Management Magazine; Aaron Mayer, the Eastern Regional Sales Director at Bear Robotics; Matt Casella, President at Richtech Robotics; and Joe Monastero, the COO of the Texas Restaurant Association.

Main Points of Conversation:

  • The role of AI and robotics in enhancing operational efficiency and customer experience in QSRs
  • The balance between customer-facing automation and back-end improvements
  • The challenges and opportunities in standardizing automation across the QSR industry

Barbara Castiglia is a seasoned journalist with extensive experience in the restaurant industry. Her expertise includes analyzing market trends and delivering insights on restaurant management and culinary innovation. Known for her keen observations, Barbara is a respected voice in the restaurant community.

Aaron Mayer specializes in introducing robotic solutions to the hospitality industry. His work focuses on enhancing restaurant efficiency and customer service through innovative technology, making him a key figure in the transition towards automated restaurant environments.

Matt Casella leads in developing and implementing cutting-edge robotic technologies for the service industry. His vision and leadership have been instrumental in pioneering robotics in food preparation, delivery, and customer engagement.

Joe Monastero brings a wealth of experience in restaurant operations and policy advocacy. As COO of the Texas Restaurant Association, he plays a crucial role in supporting the interests of restaurants across Texas, focusing on legislative advocacy, education, and workforce development.

Article by James Kent

Follow us on social media for the latest updates in B2B!

Image

Latest

Inflation Reduction Act Can Impact Company Investments
June 19, 2024

Recent months have shown that the Inflation Reduction Act (IRA) is a hot topic in the energy industry, sparking extensive discussions about its implications and opportunities. As businesses and organizations seek to join the renewable energy movement, understanding the nuances of the IRA is crucial.  A recent study highlighted that renewable energy investments are…

Read More
Matt Kaden, Managing Director at Moss Adams talks IRA
Inflation Reduction Act (IRA) is Helping Push a New Era for Renewable Energy
June 19, 2024

The Inflation Reduction Act (IRA) is making some big waves in the energy sector, aiming to transition from fossil fuels to renewable energy. As inflation concerns and geopolitical tensions rise, the IRA promises to reshape the energy landscape in the United States. With substantial incentives for clean energy technologies, the stakes are high for…

Read More
executive presence
Rob Salafia on the Role of Executive Presence and Storytelling to Boost Leadership Impact
June 19, 2024

As the healthcare industry navigates unprecedented challenges and transformations, the demand for authentic and effective leadership has never been higher. Leaders are grappling with the need to foster trust, drive innovation, and maintain morale in an environment marked by rapid change and high stakes. Research from Harvard Business Review indicates that authentic leadership not…

Read More
shure
New Arrival: Shure Wireless Push-to-Talk Systems at Rentex!
June 19, 2024

Rentex has just received more Shure Microflex MXCW Wireless Push-to-Talk Digital Conference Systems. Each system has been labeled, quality checked, and scanned into our inventory, ready for your next event. These systems offer automatic interference detection, robust encryption, and support for up to 125 participants, ensuring reliable and secure communication. Explore all our conference solutions…

Read More