TPC Talks: Improving the Patient Billing Experience

 

Let’s face it, dealing with healthcare bills can often be more stressful than the health issue at hand. But Cody Waldrop, VP of Revenue Cycle at TPC, attests that it doesn’t have to be that way. Hospitals and healthcare can change for the better and eliminate some of the anxiety that comes with the business of healthcare. Waldrop explains where there’s room for improvement in this episode of TPC Talks.

“Hospitals and providers, in general, need to get better at communicating with the patients,” Waldrop said.

Patient stress, anxiety, and frustration often come from a lack of clear expectations of pricing from the start. Waldrop encourages hospitals to be “clear and transparent,” with patients about service costs and billing parties. But how?

Waldrop elaborates on new methods of communication like automated text, email, and interactive voice response messaging which help reach patients in a variety of ways. Furthermore, consolidated bills help patients digest their care, and understand their treatment in a comprehensive, holistic way.

“It’s critical that if hospitals want to succeed in the coming years…they’ve got to learn how to communicate more appropriately with their patients,” Waldrop emphasized.

Healthcare is ultimately an altruistic business, and that sentiment of extending a helping hand must also translate into the financial transaction of the business as well.

For the latest news, videos, and podcasts in the Healthcare Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @HealthMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

 

Follow us on social media for the latest updates in B2B!

Image

Latest

Education R&D
Will the New Education R&D Bill Spark the Innovation Schools Desperately Need?
April 25, 2025

In a rare show of bipartisan cooperation, Senators Michael Bennet (D-CO) and John Cornyn (R-TX) have introduced the New Essential Education Discoveries (NEED) Act, aimed at revolutionizing how the U.S. invests in education innovation. The bill proposes a new National Center for Advanced Development in Education—akin to DARPA but for schools—within the Institute for…

Read More
How Verizon Business Utilizes UGC for Sales Enablement
How Verizon Business Utilizes UGC for Sales Enablement
April 24, 2025

In this episode of UGC for B2B, host David Dabney welcomes Cesar Teran, Verizon’s Sales Enablement Lead for Channel, to explore how user-generated content (UGC) is transforming training and team engagement at Verizon Business. Cesar shares the journey of introducing UGC into Verizon’s training initiatives, emphasizing the importance of authenticity, collaboration, and celebrating contributions….

Read More
digital freight invoicing
ODeX Is Leading the Charge in Digital Freight Invoicing
April 24, 2025

Global shipping continues to grapple with fragmented billing processes, often delaying cargo movement. According to McKinsey, adopting an electronic bill of lading could save $6.5 billion in direct costs and enable $40 billion in global trade. As vessels carry goods for thousands of shippers per voyage, the administrative burden of managing and reconciling invoices…

Read More
Human Intelligence Movement
Just Thinking… about Reimagining Education for the AI Era with the Human Intelligence Movement
April 24, 2025

As artificial intelligence reshapes education, work, and daily life, educators are grappling with how to prepare students for a future where human skills—not just knowledge—will be paramount. In fact, a growing number of reports highlight that employers increasingly value collaboration, communication, and emotional intelligence over memorized content. Amid this transformation, the Human Intelligence Movement…

Read More