Is Your Hotel Operation Ready For A Travel Surge?

Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences.

 

Falling in love with hospitality is what leads many into the field. Those that find that true connection often go on to make a huge impact. Such is the story of Christine Trippi, CEO of The Wise PineappleSay Yes to Travel host Sarah Dandashy had an uplifting and insightful conversation on the industry. Trippie started her career at only 17 and managed properties for some of the biggest hotel brands. Now, she’s an author, trainer, speaker, and energizer.

“I started at 17, and the next year, I was opening a new hotel as a GM, and my romance with hospitality never waned,” Trippi commented.

Trippi credits showing up with the right effort and attitude to her success, including placement on the Global Gurus list. Spreading the message of service and delivering actionable advice to hospitality leaders is her passion. She commented, “It’s not about the four walls; it’s about who is inside them creating energy, love, and excitement.”

Trippi urged hospitality professionals to eliminate these three words “because of Covid.” She believes they impact the ability to deliver great service. “Tell guests what you do have, not something that makes you less valuable than you were before. Instead of saying we don’t have shuttle service because of Covid, say this is how we recommend getting to and from the airport.”

The biggest challenge for service right now is R&R—recruiting and retention—according to Trippi. She said it’s the worst hiring crisis for the space, even before the pandemic. That made the problem worse with people leaving the industry or retiring. She offered this recommendation. “Go to your associates right now and ask them if they were looking for a job where would they look. I guarantee you’re posting in the wrong place.”

You can learn more about Christine Trippi’s book here.

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