Supporting Hospitality from the Inside Out

 

The hospitality industry continues to evolve, and the people behind it do so, too. Joining Sarah Dandashy on Say Yes to Travel was Dan Ryan, Co-Founder of Agency 967. Ryan is a lifelong entrepreneur, industry expert, and host of the podcast Defining Hospitality.

After falling in love with hospitality, Ryan spent 20 years selling and sourcing custom furniture and fixtures for hotels. Managing all aspects of it became chaotic, so he founded Agency 967 to be an intermediary. “I needed to simplify everything and work with the best in category companies, so I can shorten everyone’s journey. I’m a connector between brands and hotel designers.”

Ryan used those words “shortening the journey” throughout the show and are huge for his personal brand and agency. He took on new ways to do this during the pandemic, starting Blue Canary, a cleaning training platform for hospitality. “We created a culture of safety,” he added.

Ryan also started his podcast, which he was excited to do because of his natural curiosity. “It’s called Defining Hospitality because it means something different to everyone, and it even made me rethink what hospitality is.”

Ryan and Dandashy also discussed trends. “Smaller rooms are here to stay. The mature hospitality industry has much to learn from Airbnb. They can equally inform each other.”

On the minds of hospitality leaders, Ryan said, “The hiring crisis was a problem before and is now a serious structural issue. What work looks like after the pandemic will impact both business and personal travel.”

More Stories Like This:

27% of Consumers Are Stuck in the Loyalty Program Dark Ages. Can Hospitality Brands Get Them More Engaged?

Why the Cruise Industry Requires a Unique Customer Service Model

The Biggest Takeaways Hoteliers Need from New Book “Hospitality from Within”

Follow us on social media for the latest updates in B2B!

Latest

Cara Smyth on responsible retail
By Navigating Sustainability and Responsible Retail, Businesses Can Reach Better Ethical and Profit Achievements
November 30, 2023

The world is in an era where sustainability and responsible retail business practices are increasingly crucial. For the latest episode of “What Just Happened,” host Christine Russo further explored the hows and whys of this pressing issue by interviewing Cara Smyth, Global Senior Managing Director for ESG and Responsible Retail at Accenture, and Chair […]

Read More
standing out from the competition
Standing Out From the Competition
November 30, 2023

In a crowded marketplace, authenticity could be the strongest differentiator in standing out from the competition. Actor and Keynote Speaker Greg Bryk shares his insights on making a mark, on-screen and in the B2B arena. Bryk emphasizes the power of authenticity over pandering to the audience. He explains, “The way to stick out from […]

Read More
Marine Corps
How Marines Master Communications Through Radio
November 29, 2023

Amid the chaos of the battlefield, the mastery of radio communication can mean the difference between victory and defeat. Marine Corps Veteran Jacob Dent provides a comprehensive look at the pivotal role of single-channel radios in ensuring operational success and safety for Marines stationed at Camp Pendleton and in global operations. The video delves […]

Read More