Understanding Active Versus Passive Communication

 

As they say, communication is key. In a world with more options for communicating than ever before, having strong communication skills is exceptionally valuable. This is easier said than done. After all, out of a few hundred thousand years of human evolutions, the telephone has been a communication option for less than 150 years.

To make understanding how we communicate easier, Howard Holton, co-host of The Suite Spot—a  fireside chat about all topics IT and OT—broke down the differences between active and passive communication. “There are two ways human beings communicate, we have active communication and passive communication. Active communication is literally the communication that takes place between two people in person,” Holton explained.

Because active communication occurs from person to person, it’s very dynamic. “We pick up on all the subtle cues that come along with it from body language, to intonation, rate of speech, micro expressions, right? All of those inform our ability to interpret the context and nuance of what the person is saying,” Holton said. According to Holton, humans are very good at active communication.

Any communication that doesn’t occur in person is passive communication, such as a letter, email, or text. Holton advises being super clear when dealing with passive communication. For example, when communicating in written form, “You have to be really, really clear in what you write in a letter. You can’t allow nuance to really play. You can’t really allow subtext to overly play, the way you do in in-person communication,” Holton said.

Make Sure to Subscribe to The Suite Spot to Stay Up to Date!

Follow us on social media for the latest updates in B2B!

Image

Latest

rightnow media
Excellence Culture – Brian Mosley
May 22, 2024

“I like your word excellence better than greatness, because you don’t have to sacrifice everything in order to be excellent” – Brian Mosley Those were the words of Brian Mosley (President of RightNow Media) as we discussed the balance of family and leading an organization that is impacting people all over the world. If you…

Read More
safety culture
Nurturing and Growing a Sustainable Safety Culture
May 22, 2024

Applied Digital champions a proactive approach to workplace safety, empowering employees to take ownership of their health and safety. This video showcases our open-door policy, which allows employees to easily connect with environmental health and safety (EH&S) professionals via phone, email, or a dedicated helpline for support in any situation. We also highlight our…

Read More
executive leadership commitment to safety
Applied Digital’s Executive Leadership Commitment to Safety
May 22, 2024

This video explores the profound impact of Applied Digital’s executive leadership view commitment to safety. It highlights the key initiatives led by senior executives to foster a culture where safety is paramount. A standout strategy is the incorporation of a ‘safety moment’ at the start of every meeting, designed to heighten safety awareness from…

Read More
employee safety
At Applied Digital, Employee Safety is #1
May 22, 2024

At Applied Digital, employee safety transcends mere compliance—it’s a core value that defines our corporate ethos. This video underlines the importance of creating a robust health and safety environment, ensuring every team member returns home safely daily, and fostering a positive and secure workplace atmosphere. By prioritizing safety above all, including production, Applied Digital…

Read More