Optimizing Staffing in a Dynamic Operation

Highmark Health’s Mike Tracy joins host Sergio Reyes to help listeners navigate an ever-more-complex labor landscape.

Staffing and recruiting are difficult enough, particularly when there’s more competition than ever before standing between your organization and finding and retaining top talent.

Add in more dynamic operations in the face of a changing labor landscape, hybrid work requirements and more, and you’ve got a recipe for a tall order.

However, there are ways to optimize your operation’s staffing efforts. On this episode of MarketScale’s Scale with Sergio, MarketScale Chief Operating Officer and host Sergio Reyes was joined by repeat guest and Highmark Health Senior Vice President of Operations Mike Tracy.

The duo got into a variety of topics surrounding staffing and its optimization, including overstaffing, which is often incorrectly considered bad for business in all cases but can also offer beneficial utility.

“Staffing requires not only a volume of people, but also choosing the right employees, setting standards for performance, assessing those performance standards, and, obviously, development and training,” Reyes said

Long-term and short-term planning are both critical to the optimization of staffing, and Reyes and Tracy also touched on how to plan capacity and staffing goals for each based on factors unique to your operation.