Skip to content
‹ Back to IndustriesRetail

Driving Organic Innovation: Retail Refined

The belief that necessity drives innovation has never been more prevalent than it is today. As the world is catapulted into new norms and expectations, we are seeing the baseline of ease and convenience being reset and converging with a heightened expectation of meaningful experiences. We are passing through the rubicon of digitization and…

This story was produced through MarketScale. See how Retail teams put it to work with Sales Enablement.

Promoted content from Rubicon on MarketScale.

·
Share

Free workspace

Turn your Retail expertise into content.

Record interviews, organize footage, and write with AI on a free trial of the MarketScale platform for qualifying companies. No demo required, no credit card.

Try it Free

The belief that necessity drives innovation has never been more prevalent than it is today. As the world is catapulted into new norms and expectations, we are seeing the baseline of ease and convenience being reset and converging with a heightened expectation of meaningful experiences. We are passing through the rubicon of digitization and brands, and retailers will be in a race to catch up. There will be a heightened need for an agile and nimble approach to retail. In this episode, join a dynamic conversation with Joe Jackman and Melissa Gonzalez addressing how today’s “workarounds” are driving organic innovation, what we can learn from it and how to create a muscle around listening, learning and adaption in a timely manner.

About Joe

Joe Jackman is the CEO of Jackman Reinvents, the world’s foremost reinvention company and author of The Reinventionist Mindset: Learning to love change and the human how of doing it brilliantly. Throughout his 30-plus-year career as strategist, creative director, marketer and Reinventionist, he has helped companies create the most powerful and relevant versions of their brands and businesses in record time. He is widely considered to be the leading expert on rapid reinvention.

Questions Asked

– You are often referred to as a Reinventionist. Can you share you methodology in how you approach reinvention?
– What does it mean to have a human-centric approach?
– You speak about change being a human endeavor not a commercial answer. How do brands balance that priority of putting humans first and knowing positive ROI will follow?
– As you see the world transitioning today, we aren’t necessarily seeing a reinvention of technology, but rather adoption of what’s been in the marketplace. How do you see consumer adoption of technology driving reinvention of the store? What are you guiding brands and retailers to prioritize when it comes to future investments?
– What kinds of companies do you think are best positioned when we evolve into our new norm and when doors are fully opened again?
– We are living in a WFH environment and travel is limited. When life goes back to normal, what are the three must-do things/must-see places to visit in your hometown?

Listen To Previous Episodes of Retail Refined Right Here!

Rubicon

Part of this channel

Rubicon

News, updates, and expert insights from Rubicon.

Visit the channel

Your experts belong here

Every story in MarketScale Retail starts with a company putting its merchandising leads, store operations teams, and category managers on the record. Buyers are already reading this topic. The only question is whose experts they find.

Category buyers trust operators, so your merchandising leads shorten the distance between first search and first call.

Book DemoSee how it works15 minutes, straight to a calendar.
B2B Weekly

The week in Retail, and sixteen other industries, every Monday.

Ten stories, one-line takes, five minutes. Free.

Retail: are you visible to AI?

Before they reach out, Retail buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free Trial

You just read one Retail expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your merchandising leads, store operations teams, and category managers into the articles, video, and social content Retail buyers are searching for. Start a free trial and see it with your own people. For qualifying companies, no credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What your free trial includes

Hands-on access to the MarketScale platform
Media requests to your crowd, remote recording, AI writing tools
No demo required. No credit card.
For qualifying companies. Company confirmation required.

More Retail Insights

Walmart opens its store to AI shopping agents with spending limits while Amazon shuts them out

Walmart opens its store to AI shopping agents with spending limits while Amazon shuts them out

Walmart announced on October 21 that it will let AI shopping agents buy on a customer's behalf through separate Agent Profiles, due within a month, with purchase approval by default or a spending cap the customer sets. Agents never see card details and cannot change payment methods. The Walmart Agent Gateway, an MCP server, is in beta for developers. Amazon blocked Meta's Muse agent in September.

  • 01Agent Profiles let customers set spending caps ($50, $100, $200) or require approval on every purchase, with agents unable to access card details or payment methods.
  • 02Walmart’s Agent Gateway runs on the Model Context Protocol, letting AI agents search, build carts and check out without browser automation.
  • 03Amazon blocked third-party agents citing lack of authorization to access customer accounts, scrape data, or process transactions.

Oct 23, 2026

Retail security tech that only counts catches quietly erodes shopper trust

Retail security tech that only counts catches quietly erodes shopper trust

AI-enabled security systems can rack up detections yet still erode shopper trust and harm the brand. Mike Mitchell of Telaid says retailers should align deployments to customer expectations, back privacy answers with real controls, involve more departments in planning, test against real shopping behavior, and require human review before any action affecting customers or employees.

  • 01Retail security technology should balance theft detection with maintaining customer trust.
  • 02Overemphasis on detection capabilities can negatively impact the shopper experience.
  • 03Considering customer perception is essential for effective retail security systems.

Oct 20, 2026

ShipStation now offers Walmart shipping rates with up to $100 lost-package protection

ShipStation now offers Walmart shipping rates with up to $100 lost-package protection

ShipStation has announced Ship with Walmart. It gives Walmart Marketplace sellers direct access to Walmart-negotiated shipping rates inside the ShipStation platform, plus up to $100 in protection on lost-item claims. Only eligible orders shipped on time are covered by that protection. How much a seller saves depends on its own lanes, so the real work before peak season is comparing rates side by side.

  • 01This matters most to seller-fulfilled Walmart brands shipping U.S. domestic parcels from ShipStation; cross-border volume stays on existing carriers because the launch is domestic only.

Oct 11, 2026

Explore More Retail Insights

Read more expert perspectives from across Retail.

Browse Retail Hub

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Retail and beyond.

Book a Demo

Or call us. No forms required. We pick up. 214-945-2512