Articles by tag: patient engagement

A Consultant’s Approach to Improving Patient Experience

improving patient experience
   A 2020 American Heart Association survey found that patients defined value as communication and trust in healthcare providers and not simply cost and services. Building trust Read more


decarbonization and sustainability
Navigating Risk and Opportunity in Decarbonization and Sustainability – Part 1 of 2
September 26, 2023

The global conversation has shifted dramatically towards decarbonization and sustainability in recent years. With the world experiencing unprecedented levels of disruption, from 5G technology to the challenges of a pandemic, the urgency to address climate change and its implications has never been more palpable. Although most business leaders see the vision of Sustainable Development […]

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making LTL shipping frictionless
Todd Florence of Estes Express Lines on Making LTL Shipping Frictionless
September 26, 2023

Making LTL shipping frictionless is more than possible; it’s happening today. How can one challenge the status quo and embrace technological transformation in an industry that has historically resisted change? In this captivating episode of Semi-Related, Chris Torrence sets the stage for a riveting conversation with Todd Florence, the Chief Information Officer of Estes […]

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power of consumer insights
The Power of Consumer Insights: Enhance Performance and Customer Loyalty with Data
September 26, 2023

In the latest episode of Retail Refined, conducted at the Retail Influencer CEO Forum 2023, host Melissa Gonzalez explores the transformative power of consumer insights with guest Elizabeth Oates, VP of Consumer Insights at Ulta Beauty. They discuss how data-driven insights can enhance performance, foster customer loyalty, and shape the beauty industry’s future. Oates […]

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All Articles
A Consultant’s Approach to Improving Patient Experience
January 11, 2023

A 2020 American Heart Association survey found that patients defined value as communication and trust in healthcare providers and not simply cost and services. Building trust and improving patient experience is something that healthcare organizations learned first-hand over the past three years through an unprecedented health crisis. Stellar customer service is not a choice […]

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Tapping into Patient Engagement to Sure Up Revenue Leakage in HealthCare
December 25, 2022

When patients don’t schedule a physician’s referred procedure or seek the same care from a competing healthcare system, that adds up to millions of dollars in annual lost revenue for a hospital system. Why do 30% of patients never schedule these procedures or go elsewhere for care? And how can healthcare organizations solve this problem […]

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From Volume to Value: 5 Considerations for Providers To Tackle Healthcare Challenges in 2023
December 14, 2022

On the Dash Talk podcast, host Gabrielle Bejarano spoke with Jeff Gartland, the CEO at Relatient, on the major healthcare challenges providers are experiencing in 2022 and possible solutions they can implement in the new year. Gartland identified five major challenges experienced by healthcare providers in 2022. They include: 1. Staffing and labor shortages continue […]

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How Better Healthcare Access Gives Ortho SC a ‘Leg Up’ on Care Delivery
October 4, 2022

Healthcare access is a significant issue we are facing right now. Healthcare should be simple, and with the use of technology, it should be easy. Helping to make healthcare more efficient and reliable is Ortho SC’s CEO, Andrew Wade. He sat down with host Gabrielle Bejarano on Dash Talk to talk about the current challenges […]

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The End of the Phone Tag Era: Advancing Consumer Experience With Healthcare Technology
September 13, 2022

Healthcare technology, with the growing inclusion of modern and digital elements, is increasingly becoming crucial for improving the consumer experience. On the latest episode of the podcast “Dash Talk,” host Gabrielle Bejarano talked with Relatient’s Chief Product Officer, David Dyke, about how consumer experience is improving and how it can continue to improve with the […]

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Elevating Care through Patient Outreach: How One Pediatrics is Making the Difference
August 2, 2022

Patient outreach is at the forefront of One Pediatrics’ mission as it serves patients in Louisville, Kentucky, and surrounding counties. With multiple practices serving the children and parents of Kentucky, new Relatient programs have helped them maximize patient outreach, communications, and scheduling. On this episode of Dash Talk, Kellie Doligale, the Care Coordinator at One […]

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How Health Campaigns Improve Healthcare Literacy
June 3, 2022

Healthcare organizations’ ability to connect with their patients is critical to ensuring their various types of quality care. In the debut episode of the podcast “Dash Talk,” host Gabrielle Bejarano talked with Eric Krepfle, Vice President of Product Management at Relatient, a patient engagement organization that helps healthcare providers and practices foster better relationships with […]

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Leveraging Technology to Close Healthcare Gaps
April 2, 2021

The challenges healthcare executives and administrators face are constantly changing. Host Kevin Stevenson talks with the heroes behind the heroes that are enabling hospitals, urgent care centers and telemedicine operators to spend their time tending to patients, while they handle the logistics.   Telehealth grew tremendously in the last year, but not all patients have access, especially […]

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The Importance of Patient Engagement and How Technology Helps
April 23, 2019

The state of the healthcare landscape has changed dramatically in just the last decade. Information technologies have transformed the relationships people have with each other, including ones with healthcare providers. People once resorted to the wisdom of our primary care physician for all personal health queries. However, with the sharing and dissemination of information […]

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